Internal Customer Relations Leader
Internal Customer Relations Leader
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Job Description
Internal Customer Relations Leader
Job No: 676024
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD
Max Term Full Time
Insurance
Pay Band 5
Be the voice of our customers and lead a team that makes a real impact.
Were on the lookout for a passionate and driven leader to guide our Internal Customer Relations team - championing customer needs turning challenges into opportunities and lifting the standard of every customer experience.
This is a 12 month secondment opportunity.
In this role youll:
- Inspire and lead a high-performing team of Customer Relations Specialists
- Coach and empower your team to deliver fair timely and customer-first complaint resolutions
- Ensure compliance while driving team success through clear goals and accountability
- Turn feedback into actionidentifying pain points and driving meaningful change
- Partner across the business to improve processes and outcomes for our customers
- If youre ready to lead with purpose and make a lasting difference wed love to hear from you
What youll bring
- Completion of leadership courses (mandatory)
- Dispute resolution negotiation or mediation studies (desired)
- Tertiary qualifications (desired)
- Minimum of 18 to 24 months experience leading people (desired)
- Advanced knowledge of insurance products systems and processes
- Occasionally required to work extra hours to meet deadlines and other tasks that may be required
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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