Surgical Scheduling – Physician Office - St. Mary's General Surgery

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

Work Shift:

Bon Secours

As a faith-based and patient-focused organization Bon Secours exists to enhance the health and well-being of all people in mind body and spirit through exceptional patient care. Success in this goal requires a culture of compassion collaboration excellence and respect. Bon Secours seeks people that are committed to our values of compassion human dignity integrity service and stewardship to create an environment where associates want to work and help communities thrive.

Surgical Scheduling Physician Office - St. Marys General Surgery - Richmond VA

JOB SUMMARY:

The Surgery Scheduling Specialist is responsible for accurately scheduling all inpatient and outpatient surgical procedures. This position would also notify physicians of scheduled procedures and any changes to the schedule. The surgery scheduling specialist would be responsible for verifying patient benefits and precertification from the insurance company when necessary.

ESSENTIAL FUNCTIONS:

• Coordinate and schedule surgeries and procedures as designated by physicians.
• Interact with patients physicians and other staff both within the practice and at outside facilities providing accurate timely and responsive information.
• Coordinate processes and route all paperwork as required to meet physician and facility requirements.
• Ensure efficient telephone communication.
• Follow all written protocols and procedures of the practice.
• Demonstrate courtesy and helpfulness toward patients and their families.
• Verifications of benefits pre-certifications and collection of patients responsibility. Review and assess pertinent medical documentation in Care Everywhere to complete prior authorization for surgeries.

EDUCATION:

• High School Degree or GED

EXPERIENCE:

The following qualifications are the minimum requirements necessary to adequately perform this job. However any equivalent combination of experience education and training which provides the necessary knowledge skills and abilities would be acceptable subject to any legal and/or regulatory requirements.

• 6 months experience as a medical receptionist with strong knowledge of coding.
• 6 months related experience and/or training or equivalent combination of education and experience.

SKILLS & ABILITIES:

• Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system. Must be able to recognize and respond appropriately to urgent/emergent situations per protocols.
• Establish and maintain effective working relationships with physicians staff and management.
• Effectively cope with typical job stress.
• Document work processes as required.
• Perform other duties as assigned.
• Adheres to Bon Secours and St. Francis Health System rules regulations and polices.
• Performs other duties as assigned. Assists and supports other departments when needed.
• Role models professional behaviors approaches and attitudes at all times particularly in stressful and conflicting situations
• Consistently presents a professional image for Bon Secours Medical Group

Bon Secours MercyHealth is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive affordable medical dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .