Sales and Operations Spa Manager
Sales and Operations Spa Manager
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Job Description
- Develop and implement aggressive sales strategies to achieve and exceed monthly quarterly and annual revenue targets for massage services retail products and membership programs.
- Lead coach and motivate a team of massage therapists and front desk staff to adopt a proactive sales mindset focusing on upselling cross-selling and rebooking.
- Design and execute compelling promotional campaigns and packages to attract new clients and drive repeat business.
- Analyze sales data market trends and competitor activities to identify new revenue opportunities and adjust sales tactics accordingly.
- Manage and grow the spas membership base through effective sales presentations and follow-up.
- Cultivate strong lasting relationships with clients to ensure high satisfaction loyalty and positive referrals.
- Monitor individual and team sales performance providing constructive feedback and implementing corrective actions as needed.
- Oversee the sales process from initial inquiry to service delivery ensuring a luxurious and professional client journey.
- Manage all aspects of daily spa operations including scheduling client flow facility maintenance and cleanliness standards.
- Recruit train and manage a high-performing team of massage therapists and front desk staff fostering a positive and productive work environment.
- Ensure exceptional customer service standards are consistently met resolving client concerns efficiently and professionally.
- Oversee inventory management for retail products and supplies ensuring optimal stock levels minimizing waste and maximizing retail sales.
- Implement and enforce spa policies and procedures ensuring compliance with health safety and licensing regulations.
- Utilize spa management software (POS scheduling) effectively for reporting client management and operational efficiency.
- Conduct regular team meetings to communicate goals provide training and foster team cohesion.
- Minimum of 3 years of experience in a management role within a spa wellness or hospitality environment with a strong emphasis on sales.
- Proven track record of consistently meeting or exceeding sales targets and driving revenue growth.
- Exceptional sales acumen with expertise in consultative selling upselling cross-selling and client retention strategies.
- Strong leadership skills with the ability to motivate train and develop a high-performing team.
- Excellent communication interpersonal and negotiation skills.
- Ability to work flexible hours including evenings weekends and holidays as required.
- Competitive base salary
- Performance-based commission and bonus structure
At Hand and Stone Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists Estheticians Spa Managers and Spa Associatesat all stages of their careers. Full Time Part Timewe can provide the perfect fit with FLEXIBLE schedules.
Hand & Stones focus is on creating an experience that exceeds our guests expectations. We treat every guest & employee with respect. We know if you have happy employees you will have happy clients. Become part of the team and youll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination benefits compensation day to day activities and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Required Experience:
Manager
Employment Type
Full-Time
