Customer Support Agent - Cars and Automotive System (ZR_24026_JOB)
Customer Support Agent - Cars and Automotive System (ZR_24026_JOB)
Posted on :
08-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
This is a remote position.
Schedule
- Monday - Friday 9:00 am to 4:00 pm Toronto time and Sunday 8:00 am to 2:00 pm Toronto time
Client Overview
This is a full-service locksmith company servicing all residential commercial and automotive issues in Toronto GTA and Hamilton.
Job Responsibilities
- Respond promptly to customer inquiries through various channels (phone email chat) and provide accurate and helpful information.
- Assist customers in resolving issues answering questions and providing guidance on our products and services.
- Ensure customer satisfaction by actively listening to their concerns empathizing with their experiences and taking appropriate actions to address their needs.
- Document customer interactions and maintain accurate records of inquiries comments and actions taken.
- Collaborate with team members and other departments to escalate and resolve complex customer issues.
- Stay up-to-date with product knowledge and company policies to effectively address customer inquiries.
- Continuously learn and adapt to new technologies systems and processes to enhance customer support efficiency.
- Identify opportunities for process improvements and suggest strategies to enhance the overall customer experience.
- Demonstrate exceptional problem-solving skills to quickly and effectively resolve customer concerns.
Requirements
- Strong verbal and written communication skills in English.
- Excellent interpersonal skills and ability to build rapport with customers.
- Ability to learn quickly and adapt to changing customer needs and evolving products.
- Patience empathy and a customer-centric mindset.
- Familiarity with customer support tools and software.
- Prior experience in customer support or a related field is preferred.
- High school diploma or equivalent required; additional education or training in customer service is a plus.
- Basic knowledge of cars and automotive systems is a plus.
Independent Contractor Perks
- Permanent work-from-home
- Immediate hiring
- Steady freelance job
ZR24026JOB
Strong verbal and written communication skills in English. Excellent interpersonal skills and ability to build rapport with customers. Ability to learn quickly and adapt to changing customer needs and evolving products. Patience, empathy, and a customer-centric mindset. Familiarity with customer support tools and software. Prior experience in customer support or a related field is preferred. High school diploma or equivalent required; additional education or training in customer service is a plus. Basic knowledge of cars and automotive systems is a plus. Independent Contractor Perks Permanent work-from-home Immediate hiring Steady freelance job ZR_24026_JOB
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
