Grab Support - Training Specialist
Grab Support - Training Specialist
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1 Vacancy
Job Description
Get to Know the Team
The Grab Support PH team works with senior leaders across the organization to lead impactful projects that enhance our customer experience. We value collaboration and a customer-centric approach in delivering world-class experience to our consumers and partners.
Get to Know the Role
As a Training Specialist you will be responsible for designing and implementing effective training programs aimed at improving the skills of our support team ultimately ensuring outstanding customer service across our platform.
This role reports to the Grab Support Reporting & Analytics Manager and requires onsite work at our Exquadra Tower office five days a week.
The Critical Tasks You Will Perform
- Conduct the full scope of activities required to deliver new hire and ongoing training including but limited to soft skills and product training.
- Ensure all class objectives are achieved and learning curve performance metrics are met according to a predefined plan.
- Design and develop training materials and curriculum to meet class objectives conducting evaluations to develop new programs that address individual departmental or company needs.
- Coordinate with quality assurance and other departments to identify new training needs and/or changes to the existing training curriculum.
- Create and manage Learning Management System (LMS) courses for new launches ensuring existing employees have access to updated training materials and resources.
- Monitor and report on training progress and effectiveness providing actionable insights to improve training delivery.
- Stay updated with best practices in training methodologies to enhance learning experiences continuously.
Qualifications :
What Essential Skills You Will Need
- At least 2 or more years of experience as a trainer or in a relevant field.
- Strong strategic thinking abilities with a clear understanding of how training directly impacts business performance.
- Proven ability to build effective partnerships and collaborate with Operations Quality and Business Process teams to conduct Training Needs Analysis (TNA) and develop learning interventions.
- Well-versed in Instructional Design and familiar with best practices for adult learning
Additional Information :
Life at Grab
We care about your well-being at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
