Customer Support Representative
Customer Support Representative
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Salary Not Disclosed
1 Vacancy
Job Description
What if you could use your people skills to support a product that impacts how communities hospitals homes sports stadiums and schools worldwide are built
Construction impacts the lives of nearly everyone in the world yet its also one of the worlds least digitized and least-served industries. Thats why were looking for a talented Customer Support Representative (CSR) to join Procores journey to revolutionize construction.
As a Customer Support Representative youll utilize your strong technical problem-solving and people skills to help save our customers time and resources via first-contact resolutions giving our clients the confidence to understand use and evangelize Procores platform.
As a member of Procores first CUstomer Support team in Costa Rica youll be provided with the resources to master your craft and clarity of purpose through a shared visionto improve the lives of everyone in construction. With encouragement from nurturing leaders youll have access to programs and equitable opportunities to help you grow and thrive both personally and professionally. This position is a great launching point to careers on our Custom Solutions Documentations and Enablement teams and more! If youre excited by the opportunity to work with a dynamic diverse team in a fast-paced fast-growing environmentProcore is the place for you!
This position will report to the Senior Manager of Customer Support and is based in our Heredia Costa Rica office.
We provide our customers with 24/7 around-the-clock support and are looking for candidates to join us immediately.
What youll do:
- Acquire and maintain a thorough understanding of Procores business model system and technologies; in order to educate customers and optimize their abilities to utilize Procores suite of software products and integrations
- Ability to thrive in a high-volume fast-paced contact center environment. Success in this role is measured by key performance metrics; including adherence to assigned schedules productivity customer satisfaction first-contact resolution and attendance
- Ability to troubleshoot technical issues diagnose the root cause(s) of problems research and find answers to customer questions through established resources
- Partner with other Procore departments to resolve complex customer problems and manage cases to the point of resolution. Leverage your strong collaboration skills connecting with other teams as needed to provide appropriate solutions
- Deliver a best-in-class customer experience by managing customer cases through a queue of telephone chat and email inquiries to deliver an exceptional experience and enable customers to achieve their goals with Procores software
- Diligent consistent attention to detail and a strong commitment to the integrity of accurate documentation record keeping and data security
- Demonstrate positive attitude and respect for coworkers and customers building and maintaining warm working relationships with clients and colleagues alike
- Proactively seek guidance and direction from manager and co-workers when appropriate.
- Convey Procores culture and our values of Openness Optimism and Ownership in each interaction and adhere to established ethical standards at all times
What were looking for:
- 1 years of experience in a contact center or technical support environment; or 2 years of related customer support experience
- This position requires a High School Diploma or GED
- Critical thinker with the ability to assess and provide proactive advice and solutions; efficiently escalate client cases quickly when appropriate
- Strong multitasking skills with the ability to self-manage workload while providing extraordinary client experiences
- Ability to communicate optimistically clearly and successfully with clients and handle customer inquiries with poise and professionalism
- Reliable self-starter with excellent attendance and time management skills
- Excellent written and oral communication skills to communicate with internal and external clients
- Eagerness and ability to learn quickly remain agile adapt to a changing product and follow processes and procedures
- Team player who also works well without supervision and is detail-oriented and open-minded.
- Fluent English speaker
Additional Information :
Procore is committed to offering competitive fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation will be based on a candidates job-related skills experience education or training and location.
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers hospitals retail centers airports housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender sex national origin civil status family status sexual orientation religion age disability race traveler community status as a protected veteran or any other classification protected by law.
If youd like to stay in touch and be the first to hear about new roles at Procore join our Talent Community.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
