Concierge - San Antonio, TX (Fri - Mon)

EDUCATION:

High school diploma or equivalent.

EXPERIENCE:

Minimum 3 years customer service or relative administrative experience required.

QUALIFICATIONS:

Proficient in use of standard office equipment and Microsoft Office applications (Word Excel PowerPoint Outlook Teams).

Experience with multiline telephone

Excellent communication skills verbal and written.

Professional demeanor and ability to accept instructions and directions.

Customer relations and interpersonal skills.

Must be able to obtain and maintain an airport security badge through the local airport authority if applicable.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel so classified.

JOB SUMMARY:

Responsible for the care and comfort of customers providing a unique customer experience based off individual preferences. Serves as the customers on-site resource for hotel transportation meal reservations and additional requests from the customer prior to and during their visit. Welcomes visitors employees and customers and directs them to the proper contact. The Concierge engages in numerous face-to-face telephonic and written exchanges throughout the course of their responsibilities. The anticipated effect is to help nurture a strong desire in the customer to return to the Textron Aviation Service facility. The concierge is a key liaison-building asset to management and enlightens management of concerns trends and insight gained through customer interactions.

JOB RESPONSIBILITIES:

Ensure Customer Business Center is clean organized and equipment is presentable in customer accessible areas

Provide strong customer coordination to ensure excellent service to all customers.

Follows proper phone procedures and etiquette no cold transfers.

Ensure refreshment area is clean and stocked

Greet customers in a friendly and consistent manner

Provide customers with assigned work spaces and internet access information as requested

Provide customer assistance in obtaining reservations for transportation lodging meals etc. and negotiate corporate discounted rates.

Offer information on local attractions restaurants and events in the area

Oversees utilization of courtesy car per approved standard operating procedure

Ensures all visitors sign in and wear corporate approved visitor badge

Flight tracking duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.

Continuously maintain Salesforce customer preferences data survey and input

Proactively update and maintain visitor log input in customer preference data base currently View360 with input from Customer Service Representatives for each departing customer

Create/cancel single and multi-line purchase orders including the need to add recover fees (i.e. Paint Supplies Travel Expenses Pilot Fees...)

Process SAO requests and scanned document files from IOS

• • Process internal payments with billing to management and external payments (CHASE)

Facilitate initial and recurring training of employees in the Concierge position. To include but not limited to Salesforce FlightAware FBO Toolbox and other necessary procedures.