Patient Registrar III-ABQ - Pan American Family Practice
Patient Registrar III-ABQ - Pan American Family Practice
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1 Vacancy
Job Description
Overview
Now hiring a Patient Registrar III-ABQ - Pan American Family Practice
The Patient Registrar III acts as the experience ambassador and directs the exceptional experience for patients families and visitors in Presbyterian Medical Group Clinics. The ambassador assists mentors and encourages use of Kiosk technology for patient registration functionality. Accuracy of data capture to reduce denials is paramount. Secure financial payment at time of service including co-insurance copayments residual balances self-pay and deductible monies due. Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions. The ambassador welcomes patients and visitors by facilitating registration wayfinding and concierge customer service. The ambassador responds to all walk in inquiries; ; form or prescription pick-up information regarding scope of practice acquiring a PCP at the location scheduling inquiries release of information HIM requests and message management as examples.
How you belong matters here.
We value our employees differences and find strength in the diversity of our team and community.
At Presbyterian its not just what we do that matters. Its how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.
How you belong matters here.
We value our employees differences and find strength in the diversity of our team and community.
At Presbyterian its not just what we do that matters. Its how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.
Why Join Us
- Full Time - Exempt: No
- Job is based at PMG - Pan American
- Remote work from home: this job is intended to be conducting in the state of New Mexico.
- Work hours: Days
- Benefits: We offer a wide range of benefits including medical wellness program vision dental paid time off retirement and more for FT employees.
Ideal Candidate:
High school or equivalent
Two (2) years experience in Healthcare or customer service field with significant customer service experience.
Qualifications
Qualifications
- High school or equivalent
- Two (2) years experience in Healthcare or customer service field with significant customer service experience.
- Must be able to demonstrate competency in scheduling and registration.
- Must pass all EPIC competencies within 30 days of hire or upon completion of Epic Clerical Training class.
Abilities:
- Requires general knowledge of the customer encounter process which may include scheduling registration contract requirements financial guidelines coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
Professional Requirements:
- Pass annual competency exam for all areas of responsibility.
- Attend Quarterly MSO meetings.
- Attend Staff meetings
- Attend Employee Forums
Responsibilities
Customer Service and Caring Practices:
- Achieve exceptional patient experience for patients and patient families by using CARES AIDET and EPE tools. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
- Ability to manage conflict and appropriately request the help of a supervisor when needed.
Encounter Components:
- Performs the patient registration process.
- Manage the accurate collection of patient data which includes but is not limited to; Guide informed dialogue with patients and patient representatives regarding e-signature documents and offer printed copies during each registration.
- Investigate insurance eligibility via electronic tools.
Financial Accountabilities:
- Collects identified patient financial obligation amounts including residual balance if applicable
- Refers as appropriate to onsite Financial Advocate or for uninsured to the Financial Advocacy Center
- Follows PMG cash handling policies and balances daily
Message Management:
- Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.
Medical Record Components:
- Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management.
- Communicate effectively document and follow pre-determined workflows.
- Items may include: Prescriptions Handicap Placards Disability Forms
Patient Relations:
- Comprehend quality service connection to patient satisfaction and reimbursement.
- Manage patient relations in regard to late arrivals for pre-scheduled appointments.
- Explore all options to resolve the situation while maintaining effective and customer focused communication.
Patient Safety:
- Respond quickly to patients showing distress.
- Follow guidelines set forth by the Clinic Manger to alert the clinical team.
- Report any concern that may create a safety issue.
- Annual competency completion of Clerical Staff during a Code Blue
Quality Improvement:
- Overdue result letters
- Appointment reminder calls
- Rescheduling
Benefits
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical dental vision short-term and long-term disability group term life insurance and other optional voluntary benefits.
Wellness
Presbyterians Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges webinar preventive screening and more.
Why work at Presbyterian
As an organization we are committed to improving the health of our communities. From hosting growers markets to partnering with local communities Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients members and the communities we serve. We are locally owned not-for-profit healthcare system of nine hospitals a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908 we are the states largest private employer with nearly 14000 employees - including more than 1600 providers and nearly 4700 nurses.
Our health plan serves more than 580000 members statewide and offers Medicare Advantage Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
Compensation Disclaimer
Employment Type
Full-Time
