Customer Service Associate
Customer Service Associate
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Job Description
We are looking for a friendly detail-oriented Customer Service Associate to join our team. In this role you will be the first point of contact for customers providing exceptional service resolving issues efficiently and ensuring a positive experience with our company. The ideal candidate is a strong communicator with a customer-first attitude.
Key Responsibilities:
Respond to customer inquiries via phone email chat or in-person in a timely and professional manner.
Resolve product or service issues by clarifying the customers complaint determining the cause and finding the best solution.
Maintain accurate records of customer interactions and transactions.
Assist with order processing returns and exchanges.
Provide product and service information to customers.
Escalate complex issues to the appropriate department or supervisor as needed.
Follow up with customers to ensure their issues are fully resolved.
Support customer satisfaction initiatives and contribute to a positive team environment.
Employment Type
Full Time
