Associate SOC Analyst
Associate SOC Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Fastly helps people stay better connected with the things they love. Fastlys edge cloud platform enables customers to create great digital experiences quickly securely and reliably by processing serving and securing our customers applications as close to their end-users as possible at the edge of the Internet. The platform is designed to take advantage of the modern internet to be programmable and to support agile software development. Fastlys customers include many of the worlds most prominent companies including Vimeo Pinterest The New York Times and GitHub.
Were building a more trustworthy Internet. Come join us.
Associate Customer Security Operations Center (CSOC) Analyst (Japanese-speaking) - Melbourne Australia
Leveraging our growing security product suite an Associate CSOC Analyst contributes real world security insights to Fastly and our customers as part of our Customer Security Operations Center (CSOC) team as we address Internet-scale threats.
The CSOC team provides operational support for Fastlys security products and services. Associate Analysts within this team focus on delivering outstanding security product services to our customers. The team works with the security operations and customer organizations internally to respond to security threats faced on the Internet today.
What Youll Do:
You will be responsible for providing product support for Fastlys security products including our Next-Gen WAF to customers across the globe. This includes assisting with product installation configuration troubleshooting and triage of security incidents. You will help customers establish and secure their web applications debug WAF deployment configurations and resolve technical issues to ensure they derive maximum benefit from Fastlys security offerings. Your fluent Japanese language skills will be utilized to support our Japanese-speaking customers. Associate Analysts are responsible for the following:
- Manage incoming customer inquiries
- Deliver exceptional support for customer security concerns
- Ensure high-quality customer interactions
- Conduct thorough troubleshooting and triage of customer-reported issues related to WAF and other security product functionalities
- Document common issues solutions and best practices to contribute to internal knowledge bases and runbooks
- Address inquiries and alerts in accordance with established Service Level Agreements (SLAs)
- Contribute to the development of scalable organizational processes and policies
- Escalate complex issues to senior team members as required
What Were Looking For:
- Fluency in Japanese and English (essential)
- Strong interest in infosec and application security
- A foundational understanding of common web application vulnerabilities (e.g. OWASP Top 10)
- Working knowledge of core internet technologies like DNS HTTP and TLS
- Some experience with command line Linux server environments (Windows Server a plus)
- An understanding of the OSI model
- 1 years of experience in a technical support DevOps or Solutions Engineering role ideally focused on application security web infrastructure or cloud environments
- Familiarity with configuring deploying or managing applications in cloud environments (e.g. AWS Azure GCP) or using CI/CD pipelines is a plus
- Practical troubleshooting experience with WAF products network proxies or application delivery controllers
- Scripting ability in popular coding/scripting languages
- Desire to contribute to the processes and policies that scale our organization as we grow
- Self-motivated and able to work independently but also thrives in a supportive team environment
- Fluency in English (both spoken and written) required and you know how to adapt content for different audiences
- Communicate with clients to resolve concerns and escalations; monitor and manage service-impacting issues through resolution to ensure client satisfaction
- Focused on delivering exceptional customer experiences
Work Hours:
Wednesday to Sundayeach week around core business hours: 9am - 6pm
Work Location(s) & Travel Requirements:
This position is remote but you must reside within a reasonable commuting distance of Melbourne Australia
This position will require travel as required by your role or requested by your manager
Benefits:
We care about you. Fastly works hard to create a positive environment for our employees and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings
Why Fastly
We have a huge impact.Fastly is a small company with a big reach. Not only doour customershave a tremendous user base but we also support a growing number ofopen source projects and of code employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
We love distributed teams. Fastlys home-base is in San Francisco but we have multiple offices and employees sprinkled around the globe. As a new hire you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly participate in hands-on learning opportunities and immerse yourself in our culture firsthand.
We value diversity.Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
We are passionate.Fastly is chock full of passionate people and were not one size fits all. Fastly employs authors pilots skiers parents (of humans and animals) makeup geeks coffee connoisseurs and more. We love employees for who they are and what they are passionate about.
Were always looking for humble sharp and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin family or parental status physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact your Recruiter or the Fastly Employee Relations team at or .
Fastly collects and processes personal data submitted by job applicants in accordance with ourPrivacy Policy. Please see ourprivacy notice for job applicants.
Required Experience:
IC
Employment Type
Full Time
