Customer Success Operations Specialist
Customer Success Operations Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
The Customer Success Operations Specialist will support the Global Customer Success Team by providing streamlined processes data analysis insights and tools they need to effectively manage customer relationships and drive satisfaction retention and growth.
Core Responsibilities:
- Data Analysis & Reporting
- Generate reports and build dashboards on customer health usage onboarding progress and churn.
- Communicate key findings progress updates and strategic recommendations to the management team.
- Process Optimization & Data Management
- Standardize and update Customer Success processes such as onboarding QBRs renewals and escalations. Document playbooks and customer lifecycle stages.
- Support data hygiene initiatives to ensure customer information remains accurate and up to date.
- Cross-functional Coordination
- Act as a bridge between Customer Success Product and Support teams to ensure a unified process around customer management.
- Training & Enablement
- Support the onboarding and continuous education of Customer Success team members on tools and best practices.
Qualifications:
- Preferably with an account management or business development background.
- Any IT background or SaaS experience would be great
- Fresh graduates are welcome to apply
Employment Type
Full Time
