Care Coordinator, Europe
Care Coordinator, Europe
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Job Description
Why Wellthy is for you!
As our Care Specialist you will have a unique hybrid opportunity to primarily serve as a back-end adviser while also seeking ways to support Wellthy members on the front lines. In this role you will address the unique caretaking needs of families and members within Europe by organizing and managing care plans. Your primary responsibilities will involve back-end logistical tasks such as finding the right provider managing medical bills making appointments tracking medications and vetting facilities and insurance. Additionally you will own a subset of Care Projects that enhance the member experience and allow you to connect with families and caregivers when opportunities arise.
You will report directly to the Director of Care Global Team.
To be successful in this role:
- Utilize your expertise skills and judgment to advise research coordinate and effectively execute healthcare-related tasks for members and families across diverse global markets with a particular focus on the Europe region.
- Have a strong understanding and be sensitive to the care needs of a working family taking into account varying cultural social and healthcare system differences across regions.
- Continuously learn and contribute to a broader understanding of global service-related areas to support your growth and development especially during peak periods or regional surges in demand..
- Support the improvement and localization of Wellthy Guides and Community Resources to reflect regional nuances and cultural considerations
- Collaborate on non-client-specific initiatives including providing feedback and suggestions related to Wellthys global products services marketing and guides.
- Maintain a subset of care projects and tasks supporting both on the front lines and guiding Wellthy members through their care experiences.
Qualifications
It is important to note that you will need the ability to work in a fast-paced environment be flexible creative and be comfortable in knowing that we are constantly evolving.
- University Degree in Social Work or a healthcare-related profession and/or advanced degrees are a plus
- 5 years work experience in a healthcare role Social Work Patient Advocacy etc
- Strong fluency in English with French and/or German as secondary requirements.
- Demonstrated knowledge of and ability to navigate the healthcare sector with prior experience working across global markets and diverse healthcare landscapes.
- Strong ethical standards and a respect for client confidentiality
- Ability to integrate and collaborate well with others while adapting to evolving service experiences
- Experience developing and facilitating care plans
- Providing ongoing hands-on support for complex healthcare situations
- Experience creating high-touch customer journey experience
- Remote work experience with proficiency with macOS systems GSuite Slack and 1Password
Total Rewards Package
The starting salary for this position is 49943.25-67000.00.
- Remote work environment.
- Bundled supplemental insurance inclusive of Pension Medical and Dental
- Pension Scheme and employer contribution
- Mental health benefits.
- Employees accrue 20 days of Flexible Vacation annually based on their work schedule (e.g. 120 hours for a 40-hour week) with additional days accrued after the third anniversary: 21 days after 3-4 years 23 days after 4-5 years and 25 days after 5 years up to a maximum of 25 days.
- Sick and Caregiving Days.
- Professional development initiatives for growth.
- Generous parental leave (maternal and paternal) during a new childs first year (born into family or adopted) and pregnancy loss leave.
Role Requirements:
To work remotely you must have a strong internet connection quiet space to take calls and a professional (distraction free) environment.
Location
This is a remote and Singapore based opportunity. We ask that you work in a location that is:
- Private with secure (not public) internet and phone access
- Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
- Given the nature of the material you will be working on and handling you are required to work from a private dedicated distraction-free space
Whats Next
We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume. We understand that there is no perfect candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthians to enhance and advance our company from their past experiences. Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for. We hope that youre encouraged and even excited by that to get started with our process.
All applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristics protected by law.
For those who require reasonable accommodations please let us know on your application or email us at
Required Experience:
IC
Employment Type
Full Time
