Customer Service Support Staff - Melbourne
Customer Service Support Staff - Melbourne
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Job Description
Job Summary:
We are seeking a detail-oriented Customer Service Support Staff to assist the Customer Service Managers and upcoming iMRO (Integrated Maintenance Repair and Overhaul) transition in a dynamic general aviation environment. This role is a 24-month contract and involves customer invoicing providing administrative support and ensuring smooth coordination between departments to enhance customer satisfaction and operational efficiency.
Job Responsibilities:
Assist Customer Service Managers with daily administrative tasks and customer interactions.
Coordinate communication between internal departments and external customer regarding service updates invoice status maintenance schedules and warranty programs.
Maintain and update customer records work orders and service documentation and support the preparation of reports and other customer related documents.
Generate review and process customer invoices accurately and in a timely manner.
Ensure accurate recording of labor parts and other costs associated with aircraft maintenance services by working closely with the CSM and Maintenance Manager.
Work closely with the finance department to resolve any discrepancies related to billing and payments
Communicate with customers regarding invoice details payment terms and account status
Monitor outstanding invoices and follow up on overdue payments when necessary
Support the Customer Service Manager in upselling opportunities in the areas of maintenance parts warranty and other associated programs that provide value to the customer.
Responsible for participating in the Service Center safety culture.
Qualifications:
Minimum 2 years in customer service administrative support or invoicing preferably in aviation.
Familiarity with iMRO or aviation maintenance software is a plus.
Experience with customer invoicing accounts receivable or financial documentation
Ability to collaborate across different departments to support seamless customer service and maintenance operations
Proactive approach to resolving customer inquiries and operational challenges
Excellent written and verbal communication
Possesses good organization and time management skills
Attention to detail goal oriented
Ability to prioritize and manage time sensitive responsibilities
Required Experience:
Staff IC
Employment Type
Full-Time
