Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500000 organizations including 80% of the Fortune 100 rely on Airtable to transform how work gets done.

Were looking for a Manager Base Optimization to lead a growing team of Base Optimization Specialists within our Premium Support organization. This team delivers our high-touch high-impact Ask an Expert servicepersonalized 1:1 live sessions that blend strategic consulting and deep product guidance helping enterprise customers unlock greater value from Airtable.

As Manager youll be responsible for the performance development and impact of this frontline team. Youll oversee day-to-day operations drive quality and customer satisfaction and collaborate cross-functionally to evolve Ask an Expert into a strategic lever for product adoption retention and expansion.

Youll work closely with partners in Support CS Sales and Product to ensure this program scales with customer demand while continuing to deliver an exceptional builder experience. You should be fluent in how Airtable works how customers use it and what great builder guidance looks likeso you can support enable and advocate for a team of experts doing this work every day.

What youll do

• Lead coach and develop a team of Base Optimization Specialists focused on delivering expert 1:1 sessions that drive builder maturity and product adoption.
• Manage team operations including scheduling quality review and performance tracking against core targets such as volume CSAT and delivery quality.
• Continuously uplevel team delivery through onboarding enablement documentation and frameworks that drive consistent scalable service.
• Partner with leaders in CS Support and Sales to evolve Ask an Expert as a programensuring sessions align with key customer moments and strategic account goals.
• Identify product gaps service pain points and enablement needs based on session trends. Synthesize insights and share with cross-functional stakeholders.
• Represent the voice of the builder in cross-functional planning. Advocate for customer-centric improvements that increase Airtables value and usability at scale.
• Foster a team culture rooted in excellence empathy continuous learning and operational discipline.

Who you are

• You have 2 years of people management experience in a customer-facing technical or enablement-focused team.
• Youve previously worked in a high-growth SaaS company and know how to lead teams through change and ambiguity.
• You are a strong Airtable (or similar no-code) builder with a systems-thinking mindset. You can design smart solutions and coach others to do the same.
• You care deeply about developing people and have a track record of growing team members skills and impact.
• Youre passionate about helping customers succeedespecially through education enablement and scalable solutions.
• You bring strong operational rigor to your team. You know how to track quality define success metrics and optimize workflows.
• Youre a skilled communicator who collaborates well across Product Engineering CS and Sales to drive customer and business outcomes.
• Bonus Points
  • Experience scaling a consultative service or enablement program.
  • Familiarity with support-related platforms and tools (e.g. ServiceCloud Gong Zoom).
  • Background in technical consulting solution architecture or product education.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds experiences abilities and perspectives. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any characteristic protected by applicable federal and state laws regulations and ordinances. Learn more about your EEO rights as an applicant.

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