Senior Managed Services Engineer (Hybrid)

Who is Trace3

Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate Automate Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine California. We employ more than 1200 people all over the United States. Our major field office locations include Denver Indianapolis Grand Rapids Lexington Los Angeles Louisville Texas San Francisco.

Ready to discover the possibilities that live in technology

Come Join Us!

Street-Smart-Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the big picture. We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice -The Stuff it takes to be a Needle Mover

We get things done and drive results. We lead without a title empowering others through a can-do attitude. We look forward to the goal mentallymapping outevery checkpoint on the pathway to success and visualizing what the final destination looks and feels like.

Teamwork -Humble Hungry and Smart

We are humble individuals who understand how our job impacts the companys mission. We treat others with respect admit mistakes give credit where its due and demonstrate transparency. We bring the weather by exhibiting positive leadership and solution-focused thinking. We hug people in their trials struggles and failures not just their success. We appreciate the individuality of the people around us.

About the Role:

The Sr. Managed Services Engineer will be key in supporting our managed services clients by delivering advanced troubleshooting maintaining critical IT infrastructure and driving operational excellence across diverse environments.

Youll leverage your expertise in Systems and Network Engineering to resolve complex technical challenges lead system optimizations and support documentation and process improvement within the team. If you enjoy solving problems collaborating with cross-functional teams and improving infrastructure stability this role is for you.

What Youll Do:

• Own and resolve high-level technical issues with a customer-first mindset

• Proactively monitor maintain and optimize client network and infrastructure environments

• Lead troubleshooting efforts and provide Tier III escalation support across systems networks and applications

• Manage and monitor Windows and Linux systems including configuration performance tuning and system hardening

• Write and maintain scripts using PowerShell Python or Ansible to automate routine tasks

• Support system availability backups redundancy and security strategies (Veeam SolarWinds AWS Azure)

• Collaborate with cross-functional teams vendors and clients to ensure timely issue resolution

• Maintain detailed documentation SOPs and knowledge articles

• Participate in the design implementation and support of operational systems and support tooling.

• Communicate effectively with internal and external stakeholders throughout the incident lifecycle.

• Manage ticket queues and SLA expectations with precision

• Perform off-hours or weekend work as required in a 24/7 operational environment

Qualifications & Interests:

Education

• Bachelors degree in Computer Science Engineering Information Technology or related field

• Equivalent work experience may be considered in lieu of degree
  
  

Technical Skills

• Windows Server Active Directory GPO Folder Redirection Roaming Profiles

• Linux/Unix Systems (Red Hat Ubuntu etc.)

• Office 365 Azure AD Exchange and cloud-based identity management

• AWS and Azure cloud services

• VMware/Hyper-V virtualization platforms

• Network protocols and services: DNS DHCP VPN TCP/IP VOIP

• Experience with SNMP WMI and systems monitoring

• PowerShell Ansible Python scripting for automation

• Backup and redundancy tools: Veeam SolarWinds native cloud backups

• IT documentation and knowledge base management
  
  

Certifications (Preferred)

• Azure Fundamentals or Associate

• AWS Certified Solutions Architect Associate or equivalent

• CompTIA Network or Security

• VMware or Red Hat certifications

• ITIL Foundation

The Perks:

• Comprehensive medical dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match 529 College Savings Plan Health Savings Account Life Insurance and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

***To all recruitment agencies:Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

The Perks

• Comprehensive medical dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match 529 College Savings Plan Health Savings Account Life Insurance and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment

At the core of Trace3s DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership character and passion in all that we do.

Were committed to fostering an inclusive workplace where everyone feels respected valued and empowered to grow. We recognize that embracing diversity drives innovation improves outcomes fosters collaboration boosts teammate satisfaction and builds a more inclusive culture.

As an equal opportunity employer Trace3 bases all employment decisions based on individual qualifications merit and business requirements. We do not engage in discrimination on the basis of race color religion sex (including gender identity sexual orientation and pregnancy) national origin age (40 or older) disability genetic information or any other characteristic protected by federal state or local law.

Any demographic information provided is strictly voluntary kept confidential in accordance with Equal Employment Opportunity (EEO) regulations and will not be used in employment decisions including hiring promotions or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview please email.

***To all recruitment agencies:Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.