Senior Services Technician (PCN 062375)
Senior Services Technician (PCN 062375)
Posted on :
26-07-2025
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1 Vacancy
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Job Description
Job Description
- This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.
Effective July 1 2025 the wage for this position increased by 3%.
The wages listed in this job posting reflect the increase.
Join the Department of Health!Were thrilled to welcome you!Weve made our application process more accessible than ever.Please take a look at our job announcement below.If you can see yourself in this role apply nowyour next opportunity awaits.This position is open to Alaskan Residents only.
What You Will Be Doing:
In this position you will manage health service program closures for clients based on factors such as Medicaid ineligibility relocation non-utilization declined services excluded living situations and transitions to long-term care. You will be responsible for processing updates to client records including provider and care coordinator changes hospital admissions and discharges legal representative details demographics marital status and address information. Daily monitoring of secure messaging systems ensures timely responses to legal discovery requests and efficient handling of returned mail. You will also serve as a key point of contact for clients care coordinators agencies and legal representatives engaging in ongoing communication to resolve service-related issues.
Mission and Values/Culture:
Our mission is to promote health well-being and safety for individuals with disabilities seniors and vulnerable adults by facilitating access to quality services and supports that foster independence personal choice and dignity.
Benefits of Joining Our Team:
By joining our team you will work with a group of professionals dedicated to the well-being and safety of seniors and individuals with disabilities. We offer a flexible and enjoyable environment that facilitates access to quality services and support helping to meet the needs of clients and their your role you will have direct influence on your managers ability to effectively and efficiently attain department goals and objectives. You will be provided with the opportunity to advance your skills and build knowledge and competencies in new areas.
The Working Environment You Can Expect:This position is located in Anchorage AlaskaTeam members and supervisors are located at 1835 Bragaw Street Suite 350 Anchorage Alaska.This location is convenient to numerous shops and restaurants. This position is scheduled for a 7.5-hour workday; start and stop times can be flexible between the hours of 7 am and 5:30 pm. Hybrid Telework is possible with this position after training and approval from the Division Director
Who We Are Looking For:
We are interested in candidates who possess some or all of the following position-specific competencies:- Clerical: Knowledge of filing typing entering data maintaining records taking shorthand and using and completing forms.
- Customer Service:(*) Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Database Administration: Knowledge of the principles methods and tools for automating developing implementing or administering database systems
- Information Management: Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Manages and Organizes Information: Identifies a need; gathers organizes and maintains information; determines its importance and accuracy and communicates it by a variety of methods.
- Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform ones job; works with understands and evaluates technical information related to the job; advises others on technical issues.
To view the general description and example of duties for this job class please go to the following link and search forSenior Services Technician:
Qualifications
High school graduation or equivalent:
AND
Three years of clerical experience with one year of experience in public health health care services senior services medical assistance programs health education nursing medical social work health services administration or a closely related field.
Substitution: College education from an accredited college with a course emphasis in social services or a related field may substitute for the required experience.Additional Required Information
At the time of the interview please provide the following:
- Three (3) professional references whom we may contact by phone are required. One (1) of these references must be your current or most recent supervisor if not already provided in the application.
- A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications if not already provided in the application.
Please read the information below carefully. This applies to your application submission.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated youmust answer the Supplemental Questions. Be specific in your answers and describe how you acquired the relevant experience. Please use complete sentences and proofread your submissions when answering the supplemental questions. Your responses will be considered a writing sample and used to determine which applicants will advance to the interview phase of the recruitment process.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies you must fill in the Education section of the application If you have not obtained a degree please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
If education is completed in a foreign college or university it may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.The omission of the required documentation listed will result in an incomplete application and you will not receive further consideration.WORK EXPERIENCE
When using work experience not documented in your application please provide the employers name job title employment dates and whether you worked full-time or part-time Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met Work experience needed to meet the minimum qualifications must be documented in the application If the application does not support minimum qualifications the applicant may not advance to the interview and selection phase of the recruitment A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.
If you have currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level Ensure your time and any subsequent flex promotion(s) are documented as a separate position This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application.Noting see resume or CV or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
The State of Alaska does not provide VISA Employer sponsorships.
APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply webpage found here: regarding the application process can be directed to the Workplace Alaska hotline at (toll-free) or (907) 465- 4095.If you choose to be contacted by emailplease ensure that your email address is correct on your application and that your spam filter will permit emails from the domain.For information on allowing emails from the domains visit the Lost Password Help page at: STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations auxiliary aids or services or alternative communication formats please call 1- in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal-opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll-free) or if you are in the Juneau area. Requests for information may also be emailed to
For assistance with applying for a password please visit InformationFor specific information about the position feel free to contact the hiring manager at:
Jerold Fromm/Health Program Manager II
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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