Managed Services - CMS - Senior Associate ( Sr. Analyst) - Observability Engineer - Operate
Managed Services - CMS - Senior Associate ( Sr. Analyst) - Observability Engineer - Operate
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
Senior AssociateJob Description & Summary
At PwC our people in infrastructure focus on designing and implementing robust secure IT systems that support business operations. They enable the smooth functioning of networks servers and data centres to optimise performance and minimise downtime.Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring troubleshooting and implementing industry leading practices for cloud-based systems.
Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives needs and feelings of others.
- Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Job Title: Observability Engineer Senior Associate
Location: Bangalore (Hybrid)
Department: Managed Services Core Automation Team
Job Overview
We are looking for a highly skilled and motivated Observability Engineer at the Associate level to join our Core Automation Team. This role is focused on setting up observability frameworks enterprise applications Salesforce and SAP systems with a strong emphasis on log analytics and monitoring tool integration. The ideal candidate will have hands-on experience configuring and implementing observability solutions using platforms like Elastic Splunk and ServiceNow ITOM ensuring optimal visibility across environments. Additionally hands-on scripting experience to automate and configure these observability platforms will be a critical part of the role.
Key Responsibilities
- Design implement and configure observability solutions for systems to ensure performance availability and system health.
- Work on the setup and configuration of log analytics platforms such as Elastic Stack and Splunk for centralized logging data collection and analysis.
- Integrate observability frameworks with other monitoring tools to provide comprehensive visibility into application environments including transactional and application-level monitoring.
- Collaborate with cross-functional teams to configure and implement event aggregation and alerting systems to identify potential issues before they impact production environments.
- Develop and implement automation solutions to streamline observability processes reducing manual interventions and improving system reliability.
- Create and configure dashboards reports and alerts within log analytics platforms to track system performance detect anomalies and provide real-time insights.
- Ensure proper configuration of monitoring tools in alignment with business and technical requirements for observability.
- Develop best practices and documentation for observability frameworks logging standards and automation processes.
- Continuously optimize the observability solution for better performance scalability and ease of use.
- Provide technical guidance to other team members and assist in troubleshooting and resolving issues related to observability and system health.
Required Skills and Qualifications
- Minimum of 5 years of experience designing configuring and setting up observability solutions for enterprise systems using Datadog & Dynatrace with a focus on applications and NOT infrastructure.
- Hands-on experience with log analytics platforms like Elastic Stack Splunk or similar tools for log collection parsing and visualization.
- Strong understanding of event aggregation incident management and alerting configurations using platforms like ServiceNow ITOM and BigPanda.
- Familiarity with SAP monitoring tools (e.g. SAP Solution Manager SAP Cloud ALM) and integration with observability solutions.
- Experience with monitoring tool configuration and tuning for optimal data collection analysis and performance.
- Solid knowledge of data pipelines log processing and dashboards in log analytics tools.
- Hands-on scripting experience (e.g. Python Shell) to automate and configure observability platforms and related processes.
- Strong problem-solving skills and the ability to troubleshoot complex issues within observability and SAP environments.
- Ability to work in a fast-paced collaborative team environment with a focus on high-quality deliverables.
Desired Skills and Qualifications
- Experience with configuring and automating using DataDog ServiceNow ITOM Prometheus Grafana BigPanda and other monitoring/observability tools.
- Familiarity with cloud-based observability solutions (e.g. AWS CloudWatch Azure Monitor) and their integration with on-premise systems.
- Knowledge of automation frameworks and DevOps methodologies.
- Certifications related to Datadog Elastic Splunk or ITOM will be a plus.
Experience Requirements
- A minimum of 5 years of experience configuring with observability solutions with hands-on experience in APM log analytics event aggregation Salesforce and SAP monitoring.
- Proven experience in setting up and configuring observability frameworks rather than just monitoring.
Education Requirements
- Bachelors degree in Information Technology Computer Science Engineering or a related field.
- Relevant certifications in APM Elastic Splunk or ITOM are a plus.
Work Environment
- Collaborative and dynamic team environment with opportunities to work on innovative projects.
- Hybrid working model with a base in Bangalore offering flexibility in working from the office and remotely.
- Opportunity to work with cross-functional teams and lead the implementation of observability solutions.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Amazon Web Services (AWS) Analytical Thinking Cloud Administration Cloud-Based Service Management Cloud Compliance Cloud Engineering Cloud Infrastructure Cloud Infrastructure Architecture Design Cloud Infrastructure Optimization Cloud Migration Cloud Operations (CloudOps) Cloud Performance Optimization Cloud Service Delivery Cloud Strategy Communication Creativity CrowdStrike Dynatrace APM Embracing Change Emotional Regulation Empathy FinOps Operating Model 17 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior IC
Employment Type
Full-Time
