Bilingual Case Manager - Second Stage Housing Program for Youth (FT Contract)

Overview

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1700 locations across Canada and help more than 2.25 million people annually become healthier in spirit mind and body. The YMCA of the National Capital Region proudly serves people of all ages backgrounds and abilities and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility honesty caring respect and inclusion which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community The YMCA of the National Capital Region is a great workplace committed to diversity equity and inclusion where different backgrounds experiences and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices great benefits and growth opportunities. Whether you are starting out in your career or a seasoned professional you will find many exciting opportunities to achieve your personal and career goals.

Vacancy Status: This job posting is for an existing vacancy.This is a 6-month contract.

What do we offer

At the Y you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children teens adults and families.

Our competitive wage and benefit package include:

• Free YMCA gym membership;
• Discounted Y program fees (including health & fitness programs child care and camps);
• Access to our YMCA Employee and Family Assistance Program (EFAP) including free immediate confidential assistance and counselling for you and your family members for mental and physical health and financial advice among other 12 suites of services;
• Health and Dental Insurance;
• Long-term Disability and Life Insurance;
• Access to our Canadian YMCA Retirement Fund pension plan;
• Up to 25 vacation days per year including two float days and one birthday vacation;
• Maternity leave benefits for up to 18 months.

*Some benefits may vary based on employment terms

What do you offer

The Second Stage Housing Case Manager will work as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs. The Case Manager will work with the Director to achieve strategic goals in the fulfillment of the mission of the YMCA of the National Capital Region.

Some of the tasks of this position include:

• Providing general information to individuals and agencies regarding eligibility for housing in the Ys Housing Services and specific information about the Second Stage Housing Program.
• Scheduling and conducting interviews with housing applicants and their supports to assess eligibility and compatibility for the Second Stage Housing Program.
• Developing and maintaining individual goal plans with assigned clients.
• Providing case management counselling support crisis intervention and referrals for clients.
• Providing life and social skills workshops.
• Maintaining standards for reporting and operating procedures.
• Reporting statistical data.
• Ensuring client confidentiality and that all files and records are secure.
• Building and maintaining relationships with relevant agencies and services to promote referrals to the Second Stage Housing Program.
• Maintaining the workplace to ensure a safe and clean environment.

What qualifications and abilities are we looking for

At the YMCA of the National Capital Region we strive to ensure our employees are a fit based on their strengths interests and future goals.

The successful candidate will have the following:

Education

• Post-secondary education or equivalent in a related field

Language

• Fluent in English and French oral and written
• Other languages are an asset

Experience Skills and Abilities

• Minimum 2 years of experience in social services preferably with youth
• Minimum 1 year of experience in the housing field preferred
• Knowledge and sensitivity in dealing with individuals with homelessness addiction and mental health
• Knowledge of community resources relevant to youth
• Training in suicide intervention and non-violent crisis intervention preferred
• Proficiency with Microsoft Office Suite
• Proven facilitation skills for workshops and information sessions

Additional Requirements:

• Applicants must have a current Standard First Aid and CPR C certification.
• Applicants must already have a valid permit to work in Canada.
• A Police Record check not more than 6 months old is required. Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children therefore not eliminating all candidates with a record from being offered a position.
• Semi-annually staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.

Core Competencies:

• Commitment to YMCA Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission vision strategic outcomes and values of the YMCA.
• Planning and Organization: Able to work independently and as part of the team to meet program goals and provide high quality service delivery.
• Problem Solving: Able to identify an issue gather and process relevant information determine possible solutions select appropriate responses and implement and evaluate them.
• Communication and Interpersonal Skills: Ability to communicate accurately and effectively both verbally and written to clients coworkers and collaterals. Ability to develop and maintain strong relationships inside and outside the organization.
• Teamwork: Participates actively in a team for program quality and effectiveness.
• Quality Focus and Results Oriented: Provides high standard of service delivery consistent with contractual obligations.

About diversity and inclusiveness at the Y:

Inclusivenessis a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups invisible minorities Indigenous People women persons with disabilities persons who identify as 2SLGBTQ.

YMCA of the National Capital Region is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates including persons with disabilities. In compliance with AODA the YMCA will endeavour to provide accommodation to people with disabilities in the recruitment process upon request. If you are selected for an interview and require accommodation due to a disability during the recruitment process please email upon scheduling your interview.

Statement on Use of Artificial Intelligence in Employment Decisions:

At the YMCA we are committed to maintaining a fair and equitable hiring process. We do not use artificial intelligence (AI) to screen assess or select applicants for any positions of employment. All employment decisions are made by our dedicated People and Culture team ensuring that each candidate is evaluated on an individual basis with the utmost consideration for their unique qualifications and experiences.

How to apply

All internal applicants must inform their supervisor of their intention to apply for the position.

Thank you for your interest in joining the YMCA of the National Capital Region. We appreciate all applications. Due to the volume of applicants we are only able to contact those selected for further consideration in the hiring process.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.

Required Experience:

Manager