MIS Executive

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Position: MIS Gurgaon.

Business: Property and Asset Management Gurgaon.

What this job involves

You will be JLLs front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us. Your day to day activities will involve:

• Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Cooperating coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services.
• Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed.
• Being familiar with the building operating procedures manual (Lost and found timings id card application permission forms etc.)
• Helping in activities like filing checking and maintaining inventory records DMR MMR MIS reports etc.
• Managing and participating in events/parties/CSR activities general maintenance and guest handling.

• Act as a secondary point of contact for all occupants in case of client escalation.
• Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level.

Client:

You will be working on Godrej GCR which is a Commercial located at Gurgaon

Site dynamics:

Work Schedule: Site team: e.g.: Property Manager 2 Other details if any.

Reporting:

You will be reporting to Property Manager.

Sound like you Here is what were looking for:

Meticulous and Being Analytical

You must pay attention to detail and have excellent problem-solving skills. You would also use logic and reasoning to identify the alternative solutions conclusions or approaches to problems. Handling complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others.

Qualifications

• You will have a relevant education background in hospitality studies would be preferred with min 2-3 years of work experience OR 4-5 years of experience in client facing roles.
• Good Communication skills with speech clarity fluency in English language will be important.
• Willingness to work in flexible shifts weekends and holidays as per requirement will be a must.
• Basic understanding of operating computers and mobile application and MS Office (Excel Word PowerPoint) is an added advantage.

What we can do for you:

At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package.

Apply today!

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.