Customer Support Assistant
Customer Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Signal Tru Brand is seeking a reliable and enthusiastic Customer Support Assistant to join our growing team in New Orleans. This position is vital to maintaining positive relationships with our clients and ensuring a seamless customer service experience. The ideal candidate is organized patient and enjoys problem-solving in a dynamic team-oriented environment.
Responsibilities
Respond to customer inquiries via phone email and in-person in a timely and professional manner
Resolve product or service issues by clarifying customer complaints and determining the best solutions
Maintain accurate records of customer interactions and transactions
Provide feedback to internal teams regarding customer concerns and improvement opportunities
Assist with administrative support and follow-up communications
Support the development of customer service procedures and standards
Ensure client satisfaction by maintaining a high level of service quality
Qualifications :
Qualifications
High school diploma or equivalent required; Associate or Bachelors degree preferred
Minimum of 1 year of customer service or administrative experience
Excellent verbal and written communication skills
Proficient in Microsoft Office Suite and customer service software
Strong organizational and multitasking abilities
Ability to remain calm and empathetic under pressure
Problem-solving skills and attention to detail
Additional Information :
Benefits
Competitive salary: $47000 - $55000 annually
Health dental and vision insurance
Paid time off and holidays
Opportunities for career advancement and professional development
Supportive and collaborative team culture
On-the-job training and mentorship
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
