Support Operations Specialist
Support Operations Specialist
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Job Description
Looking to thrive in a fast-paced fintech environment and support global businesses in solving real-world challenges
At Finmo support isnt just about resolving queries its about enabling our clients to succeed. Youll be at the frontline of client interaction solving technical problems shaping user experience and ensuring smooth onboarding and adoption.
If youre detail-oriented solution-driven and love helping others win wed love to hear from you!
Key Responsibilities
Client Support Champion: Be the first point of contact for incoming support queries and provide timely reliable assistance across technical and product issues.
Troubleshooting: Dive into issues debug and work cross-functionally with Tech/Product to get to the root cause and fix problems efficiently.
Onboarding Guidance: Work with new clients to support them through the onboarding phase from initial setup to going live.
Product Enablement: Create and deliver walkthroughs demos and training to help users adopt and make the most of Finmos features.
Documentation Pro: Maintain and update support documentation and client interaction logs to track issues and identify common queries.
Feedback Loop: Channel insights and feedback from users to relevant internal teams to influence improvements in product and processes.
Feature Updates: Help customers navigate through system updates and enhancements making sure they understand and use new features with confidence.
Qualifications :
Must-Have Skills:
Confident Communication: Comfortably engage with clients and internal teams both in writing and over calls.
Fluent in English: Strong written and verbal skills to work with global clients.
Organized & Detail-Oriented: Able to manage multiple conversations and follow through effectively.
Problem Solver: A curious and analytical mindset that gets to the why of issues.
Good to Have:
REST APIs: Basic familiarity with APIs and HTTP methods like GET POST etc.
Postman: Experience using Postman or similar tools to test and debug APIs.
SaaS Experience: Previous exposure to SaaS-based platforms and tools.
Additional Information :
Location: This is an onsite role based in our Bangalore office (HSR Layout).
Perks: Enjoy daily lunch coffee tea and snacks on us!
Experience Required: 12 years in a similar client-facing or support role.
Industry Exposure: Great opportunity to work with a fast-scaling fintech product and gain deep domain expertise.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
