Command Center Analyst (Junior)
Command Center Analyst (Junior)
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Job Description
As part of the Command Center team you will be responsible for monitoring the execution of the batch plan and responding to system alerts.
Your role will involve identifying and processing errors based on predefined procedures ensuring the stability and continuity of operations. You will also interact with various monitoring tools and ticketing systems to maintain service quality and performance.
Key Responsibilities
- Monitor batch job execution and handle errors according to documented procedures.
- Respond to alerts generated by their monitoring tools.
- Perform basic troubleshooting using Unix/Linux commands (log reading directory navigation etc.).
- Escalate incidents appropriately and ensure timely resolution.
- Document incidents and resolutions in ticketing systems (Jira ServiceNow).
- Collaborate with other IT teams to ensure smooth operations and continuous improvement.
Qualifications :
- At least 1 year of relevant experience
- Basic knowledge of Unix/Linux (log analysis command-line navigation).
- Experience with ticketing tools such as Jira and/or ServiceNow.
- Problem-solving mindset with the ability to follow instructions and procedures.
- Knowledge of shell scripting for automation and task optimization.
- English proficiency (written and spoken) is required.
- French is a plus.
Nice to Have
- Experience with TWS (Tivoli Workload Scheduler) or other job scheduling tools.
- Previous experience in a Command Center or IT Operations environment.
Be the one who spots issues before they become problems. Apply Now!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
