Associate Director, Client Operations, Fund Administration (Japanese Speaking)
Associate Director, Client Operations, Fund Administration (Japanese Speaking)
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Salary Not Disclosed
1 Vacancy
Job Description
- Manage deliverables while ensuring adherence to company and department policies and procedures relating to Client Operations and Transfer Agency such as NAV reporting investor registration dealing investor reporting and cash.
- During Japanese business hours serve as a main contact for daily client inquiries from the client servicing desk at our parent company. Manage these queries to a satisfactory closure or appropriately handed off to the source team in line with Japanese client service expectations.
- Handle any sensitive or escalated queries/concerns from Clients Investors Fund Managers or internal MUFG Departments following a high-quality standard in line with Japanese clients expectations.
- Support Client Operations and Investor Operations teams with their deliverables as per the need.
- Support teams and departments across locations and direct reports with training and guidance on Japanese client servicing as per the need.
- Foster a professional environment of encouraging personal and professional development.
- Foster collaboration across business units and regions to ensure we deliver against the highest standards in the industry in terms of Japanese client servicing.
- Support Client Operations and Investor Operations projects initiatives and risk mitigation within your team and across teams encouraging participation constructive feedback and idea generation from the team members.
- Support and Promote MUFGs core values of Trust Challenge & Empowerment Passion for Clients and Openness and Honesty.
Qualifications :
- Demonstrate team management experience in Investor Services Fund Administration or related industry
- Strong people leadership skills
- Strong client/customer service management experience
- Fluent in Japanese Language
- Demonstrate experience and ability to lead/facilitate/adopt technology led changes
- Strong organizational skills with ability to effectively manage multiple priorities and meet deadlines
- Professional written and verbal communication skills when dealing with Clients Investors colleagues
- Demonstrate business logic and risk adverse approach to resource management and operations
- Demonstrate an ability to work independently and collaboratively to solve complex issues and provide guidance assistance and training when require
Additional Information :
International Secondment allowance is available in accordance with company policy.
Whats in it for you to join MUFG Investor Services
Take a look at our careers site and youll find everything youd expect from a career with the fastest-growing business at one of the worlds largest financial groups. Now take another look. Because its how we defy expectations that really defines us. Youll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation laser client focus and next-level LEARNING & DEVELOPMENT. Oh and we really walk the talk when it comes to HYBRID WORKING.
So why settle for the ordinary Apply now for a Brilliantly Different career.
We thank all candidates for applying; however only those proceeding to the interview stage will be contacted.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
