Senior Software Support Engineer - L2 Support - .NET, ReactJS (IGT1 Lanka: Workwave)
Senior Software Support Engineer - L2 Support - .NET, ReactJS (IGT1 Lanka: Workwave)
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Job Description
WorkWave is a field service management software that provides SaaS solutions for businesses in the service industry (HVAC Plumbing & Electrical Cleaning Lawn & Landscape Home Delivery Logistics & Distribution). We empower these businesses to deliver exceptional customer experiences and grow their customer base on our efficient and easy-to-use platform.
WorkWave Team is looking for innovative software engineers who want to be part of a team of creative and talented individuals. Our teams are a mix of technologists product managers development engineers and UI/UX designers all working together to deliver our vision. You will be a part of our WorkWave team helping to develop & support the WorkWave products
Responsibilities
- Diagnose and resolve production defects reported by customers using existing observability tools logs API interactions and collaborating respective teams and products.
- Perform Root Cause Analysis (RCA) for production defects documenting findings and recommending preventive measures.
- Contribute to knowledge base documentation by writing detailed troubleshooting guides and best practices for common issues.
- Collaborate with engineering teams to escalate and provide insights on recurring issues ensuring long-term solutions.
- Collaborate with the onshore L2 support team to resolve critical incidents share knowledge and ensure seamless support coverage.
Qualifications :
- Bachelors Degree in Software Engineering Information Technology or Computer Science
- 3 years of experience in ReactJS
- 2 years of experience in .NET / C#
- Experience with SQL Server and T-SQL required
- Knowledge of Agile software development processes
- Experience with scaling systems in a cloud environment (AWS) would be an added advantage
- Familiar and working knowledge of MSFT IIS
- Proficient with Git and version controlling concepts
- Experience with DevExtreme and DevExpress or similar components would be an added advantage
Additional Information :
We believe that coming together as a community in person is important for innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
