Principal Content Designer (Maternity Cover)
Principal Content Designer (Maternity Cover)
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Job Description
Your mission:
Youll be working with our AI powered features scaling our products and levelling up the quality of our existing content across Support a squad that helps millions of people troubleshoot our products and understand how to get the most out of what we offer.
Heres how youll contribute
Youll get to know our customers building empathy and a deep understanding of their needs.
Youll take tested ways of working and develop processes to ensure they can scale across the Support squad.
Youll use your expertise to discover design and deliver simple beautifully crafted intuitive experiences that make stressful situations easier.
Youll be influential in your squad understanding and prioritising content needs and delivering on the most impactful projects across multiple teams.
Working with data scientists and developers youll continuously improve our content model to work in new scenarios and with new tools.
Working with designers from other squads youll help maintain a single seamless experience for customers.
Youll also be part of the Content Guild and will regularly collaborate with the content community across Wise. Repping Support youll be part of a powerful feedback loop between customers and Product that helps improve the consistency of our messaging.
This role will give you the opportunity to:
Build AI products from the ground up and scale existing ones to new areas of Support.
Be a guiding light and advocate for the customer experience as the squad increases its AI capabilities.
Own the squads automation content experience end to end and steer its strategy and direction.
Elevate product and content quality you define what good looks like in the squad and demonstrate it with everything you ship.
Be part of a positive change in the world. Were fixing a broken greedy system and putting people and businesses in control of their money
About you:
Youre an accomplished and experienced Principal Content Designer with extensive experience shipping world-class consumer products.
You have experience in using AI tools to solve complex problems.
Youve worked with a team to build AI tools from the initial idea through to scaling a product.
Youre comfortable navigating complexity and ambiguity and can successfully collaborate in this environment.
You have an eye for quality and know what to focus on to drive it up.
Youre influential inspiring and able to work with others in a culture that values autonomy and empowerment
Youre highly empathetic both to customers and the people you work with
Youre a trusted partner building effective relationships with your peers across the business.
Heads up this probably isnt for you if:
Your experience is mostly in marketing content advertising copywriting journalism or social media and you have no hands-on experience of content design or working in UX.
Youve not worked with AI tools before as in this role youll be helping to lead decisions based on your expertise.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
