Principal Program Manager, Ops Tech Solutions (OTS)
Principal Program Manager, Ops Tech Solutions (OTS)
Posted on :
04-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-06-2025
Job Description
At Amazon our mission is to be the most customer-centric company on Earth. To get there we need exceptionally talented bright and driven people. Operations Technology Solutions organization (OTS) with an unparalleled scope is part of Amazons WW Operations & Robotics team.
We design deploy and support IT infrastructure devices and Services across Amazons Global Fulfillment Centers Transportation (Middle Mile Last Mile & Logistics) and Specialty Customer Solutions (Amazon Fresh Prime Now Lockers Pantry Campus and Prime Air). Our customers range from Amazon lockers to Amazons Air Hubs.
OTS seeks an experienced Principal Program Manager to drive our strategic initiatives.
- You will lead our cross-vertical operating plans and own critical business reviews (OP1 OP2 QBRs MBRs).
- This role demands a strategic leader who will develop organization-wide customer engagement plans business metrics streamline processes and deliver measurable results.
- Working with cross-functional teams you will guide strategic execution and foster continuous improvement.
- Success requires strong customer engagement analytical thinking exceptional communication skills and proven ability to drive results in fast-paced environments.
If you excel at turning complex data into actionable insights and building high-performing teams join us in shaping OTSs future.
Key job responsibilities
- Develop and implement comprehensive OTS-wide customer engagement and measurement strategies creating sophisticated metrics frameworks that inform critical business decisions and drive the success of customer programs
- Continuously evolve the organizations operational excellence customer engagement and measurement framework designing scalable solutions and mechanisms that yield substantial efficiency gains throughout OTS operations
- Lead large-scale cross-organizational programs spanning multiple business verticals using data-driven insights to shape strategy and catalyze significant improvements across OTS
- Innovate and deploy customer feedback mechanisms that scale across multiple business units ensuring program efficacy and foster continuous improvement at the OTS level
- Champion organizational change management initiatives impacting thousands of employees across diverse geographies driving adoption of new operational models and best practices
- Craft and deliver high-impact executive communications for VP and Director-Level Leadership including critical OP1/OP2 documents and quarterly business reviews (QBRs)
- Collaborate with business verticals to develop multi-year strategic roadmaps establish robust governance frameworks and controls for OTSs program portfolios
- Manage end-to-end program execution including strategic headcount planning budget allocation and long-term investment strategies
- Spearhead global initiatives to build strategic partnerships across regions ensuring OTSs global operational excellence
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.
The benefits that generally apply to regular full-time employees include:
- Medical Dental and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!
At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
- Hold a bachelors degree or bring equivalent experience
- 7 years of strategic program management experience across complex organizations
- 7 years of cross-functional leadership with technical and non-technical teams in a fast-paced technology environment
- 7 years of proven success delivering enterprise-wide programs with significant business impact
- Excel at advanced data analytics business intelligence tools and metrics development methodologies
- Build and manage operational excellence frameworks and governance models with demonstrated expertise
- Drive business process optimization and efficiency improvement methodologies with strong understanding
- Navigate operational planning cycles (OP1/OP2) and business review processes (QBRs/MBRs) effectively
- Build and maintain strategic partnerships across global organizations with proven track record
- Lead through influence and drive alignment across multiple stakeholder groups with demonstrated success
- Deliver complex time-sensitive projects in matrix organizations with proven experience
- Apply strong business acumen and strategic thinking capabilities in challenging situations
- Thrive in ambiguous fast-paced environments with demonstrated adaptability
- Experience delivering projects within scope time budget and quality
- Masters degree or MBA in Business Administration Strategy Operations or related field
- Extensive experience in Tech IT Logistics or Retail industries
- 10 years of success in driving large-scale strategic initiatives and track record of building and executing multi-year transformation strategies with measurable business outcomes
- Master data governance principles and enterprise-wide metrics frameworks with advanced analytical capabilities; translate complex data into actionable business insights
- Lead organizational change management initiatives impacting 1000 employees with proven experience
- Drive enterprise-wide programs that delivered significant operational improvements with successful implementation
- Apply Agile/Lean methodologies and continuous improvement practices with hands-on experience
- Possess professional certifications such as PMP Six Sigma or relevant industry credentials
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We design deploy and support IT infrastructure devices and Services across Amazons Global Fulfillment Centers Transportation (Middle Mile Last Mile & Logistics) and Specialty Customer Solutions (Amazon Fresh Prime Now Lockers Pantry Campus and Prime Air). Our customers range from Amazon lockers to Amazons Air Hubs.
OTS seeks an experienced Principal Program Manager to drive our strategic initiatives.
- You will lead our cross-vertical operating plans and own critical business reviews (OP1 OP2 QBRs MBRs).
- This role demands a strategic leader who will develop organization-wide customer engagement plans business metrics streamline processes and deliver measurable results.
- Working with cross-functional teams you will guide strategic execution and foster continuous improvement.
- Success requires strong customer engagement analytical thinking exceptional communication skills and proven ability to drive results in fast-paced environments.
If you excel at turning complex data into actionable insights and building high-performing teams join us in shaping OTSs future.
Key job responsibilities
- Develop and implement comprehensive OTS-wide customer engagement and measurement strategies creating sophisticated metrics frameworks that inform critical business decisions and drive the success of customer programs
- Continuously evolve the organizations operational excellence customer engagement and measurement framework designing scalable solutions and mechanisms that yield substantial efficiency gains throughout OTS operations
- Lead large-scale cross-organizational programs spanning multiple business verticals using data-driven insights to shape strategy and catalyze significant improvements across OTS
- Innovate and deploy customer feedback mechanisms that scale across multiple business units ensuring program efficacy and foster continuous improvement at the OTS level
- Champion organizational change management initiatives impacting thousands of employees across diverse geographies driving adoption of new operational models and best practices
- Craft and deliver high-impact executive communications for VP and Director-Level Leadership including critical OP1/OP2 documents and quarterly business reviews (QBRs)
- Collaborate with business verticals to develop multi-year strategic roadmaps establish robust governance frameworks and controls for OTSs program portfolios
- Manage end-to-end program execution including strategic headcount planning budget allocation and long-term investment strategies
- Spearhead global initiatives to build strategic partnerships across regions ensuring OTSs global operational excellence
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.
The benefits that generally apply to regular full-time employees include:
- Medical Dental and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!
At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
- Hold a bachelors degree or bring equivalent experience
- 7 years of strategic program management experience across complex organizations
- 7 years of cross-functional leadership with technical and non-technical teams in a fast-paced technology environment
- 7 years of proven success delivering enterprise-wide programs with significant business impact
- Excel at advanced data analytics business intelligence tools and metrics development methodologies
- Build and manage operational excellence frameworks and governance models with demonstrated expertise
- Drive business process optimization and efficiency improvement methodologies with strong understanding
- Navigate operational planning cycles (OP1/OP2) and business review processes (QBRs/MBRs) effectively
- Build and maintain strategic partnerships across global organizations with proven track record
- Lead through influence and drive alignment across multiple stakeholder groups with demonstrated success
- Deliver complex time-sensitive projects in matrix organizations with proven experience
- Apply strong business acumen and strategic thinking capabilities in challenging situations
- Thrive in ambiguous fast-paced environments with demonstrated adaptability
- Experience delivering projects within scope time budget and quality
- Masters degree or MBA in Business Administration Strategy Operations or related field
- Extensive experience in Tech IT Logistics or Retail industries
- 10 years of success in driving large-scale strategic initiatives and track record of building and executing multi-year transformation strategies with measurable business outcomes
- Master data governance principles and enterprise-wide metrics frameworks with advanced analytical capabilities; translate complex data into actionable business insights
- Lead organizational change management initiatives impacting 1000 employees with proven experience
- Drive enterprise-wide programs that delivered significant operational improvements with successful implementation
- Apply Agile/Lean methodologies and continuous improvement practices with hands-on experience
- Possess professional certifications such as PMP Six Sigma or relevant industry credentials
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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