Director of Facilities and Safety

Reports To: COO/CFO

The Organization

The Norman Rockwell Museum illuminates the power of American illustration art to reflect and shape society and advances the enduring values of kindness respect and social equity portrayed by Norman Rockwell.

As a center devoted to the art of illustration the Museum also exhibits the works of contemporary and past masters in an ongoing series of compelling artist showcases. Set on a picturesque 36-acre estate in the hometown of Americas favorite artist the Norman Rockwell Museum is one of the crown jewels of the Berkshires.

The Museums 36 acre campus abuts the Housatonic River and consists of four main structures: 1859 Historic Marble Mansion Linwood House (6000 sq. ft.) renovated 1840 Rockwells wood frame clapboard Artist Studio (2000 sq. ft.) Renovated 1890s Shingle Style carriage barn which serves as on site security staff housing (2230 sq. ft.) and 1993 state of the art full HVAC Museum building (27000 sq. ft.) plus several small out buildings.

Equity Statement
NRM embraces the values of diversity equity access and inclusion to create a successful workplace and a more equitable society. Our mission embodies these values. We are committed to building a team that represents a variety of identities experiences backgrounds perspectives and skills. We believe that the more inclusive we are the more successful the organization its employees and our work in the world will be. Norman Rockwell Museum is an equal opportunity employer that is committed to equity and inclusion. We make every effort to ensure equal opportunity for all applicants without regard to race color religion sexual orientation gender identity or expression age disability marital status citizenship national origin genetic information veteran status or other legally protected characteristics. Norman Rockwell Museum is a drug-free workplace.

The Position

The Director of Facilities and Safety (DFS) is responsible for the security and safety of the Norman Rockwell Museum buildings and grounds ensuring a safe and secure environment for NRM collections visitors and employees at all times both during open public hours and when the Museum is closed. The DFS is responsible for appearance and maintenance of all buildings grounds and related systems safety and security equipment. Provides coverage and is available after hours for emergency situations.

The position establishes an operating and capital maintenance schedule and recommends improvements as needed to ensure a safe secure and effective environment for the Museums art collections and visitor experience. Manages and directs maintenance staff and contracted services; is adept at a range of skills systems operations and interacts with all levels of museum personnel and external constituents fostering an atmosphere of cooperation and support.

Under the direction of the COO/CFO the DFS is responsible for the development maintenance and implementation of all safety policies and procedures. The DFS supervises the Security and Safety Manager and a team of security officers and facilities personnel.

The DFS is a member of the Executive Team Operations Team and leads the Safety Team.

The Museum is open to the public year-round six days per week from 10:00am to 5:00pm; 4:00 pm during winter season and for numerous evening programs and events. Director of Facilities and Safety must ensure facilities and security staff coverage and be willing to work during peak days weekends and evening events as needed. The Museum welcomes on average 120000 visitors annually with peak visitation months July October. Responsibilities are 24 hours with the ability to respond to necessary situations at all times is essential

Responsibilities

Leadership and Strategy

• Recruit train and manage facilities staff and Manager of Security and Safety
• Together with Director of Visitor Experience ensure teams are adhering to the museums customer service standards.
• Conduct performance evaluations and promote professional development.
• Guide the Manager of Security and Safety to ensure security officers are trained reviewed and scheduled effectively.
• Establish policies and procedures for safety security and facilities management.
• Collaborate with curatorial exhibition and event teams to ensure safety and security measures align with operational needs.
• Regularly review and update policies to align with industry standards.
• Work with COO/CFO to develop and manage budgets for safety security facilities operations and capital investment.
• Prioritize projects and allocate resources effectively.
• Lead Safety Team consisting of representatives from curatorial operations security and others as needed to conduct regular risk assessments and mitigate potential issues.
• Ensure all incidents are addressed and documented maintaining detailed records for insurance or legal purposes.
• Maintain relationships with local authorities fire departments and emergency management organizations.
• Works with COO and development on fund-raising and grant opportunities for facilities management.
• Performs other tasks as needed or assigned.

Safety and Security

• Implement safety policies and procedures to protect staff visitors and contractors.
• Conduct regular safety training including emergency evacuation procedures.
• Ensure compliance with federal state and local regulatory standards.
• Oversee security operations including surveillance systems access controls and alarm systems.
• Develop and enforce procedures for after-hours security and restrict access to sensitive areas.
• Continually review and update Disaster Preparedness Plan for various scenarios.
• Coordinate with local law enforcement fire departments and emergency responders.
• Ensure training documentation and procedures are in place for security officers.
• Responsible for the proper operation of all equipment used in the facilities. This includes proper training and certifications if applicable and use of safety equipment such as hearing protection eye and head protection etc.

Facilities Management

• Oversee improvements maintenance repair safety and operation of the museums physical infrastructure including HVAC plumbing electrical alarm and fire prevention systems.
• Develop and implement a facility management program including preventive maintenance and life-cycle requirements with special attention to the requirements when caring for historic structures
• Works with curatorial team on preservation and maintenance of Norman Rockwells Studio which is considered a collection item
• Develop and maintain up-to-date capital maintenance and equipment maintenance schedules.
• Manage seasonal and routine cleaning landscaping snow removal and pest control ensuring safety and cleanliness of buildings and pristine grounds.
• Ensure compliance with building codes and accessibility standards.
• Oversee third-party contractors for specialized maintenance and construction projects.
• Negotiate service contracts and ensure quality standards are met.
• Develop strategies to improve energy efficiency and promote sustainable practices.
• Manage capital maintenance projects and contracting.
• Oversees the efficient operation and layout of the Museums offsite warehouse functions working closely with departments to coordinate space allocations.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge skill and/or ability required.

• Positive attitude and excellent relationship skills
• Provide direction and motivate performance
• Ability to supervise staff including assigning work evaluating and providing training
• Customer service driven and team player
• Excellent decision-making skills judgement and adaptability
• Ability to maintain professional composure when dealing with a variety of circumstances and respond calmly and effectively to emergencies and make quick decisions under pressure
• Strong communication and interpersonal skills with the ability to interact effectively with visitors staff and external partners.
• Demonstrate good judgment and handling of sensitive or confidential information
• Proficient with computer equipment and systems including Microsoft Office applications and payroll platforms
• Understanding of a variety of security and safety devices and controls
• Strong knowledge of safety regulations including OSAH ADA and fire safety codes
• Understanding of building systems (HVAC plumbing electrical etc.) and preventative maintenance practices
• Proficiency in budgeting financial management and resource allocation
• Ability to develop policies write routine correspondence procedures and reports
• Good organizational skills

Experience/Education

Bachelors degree or equivalent experience. 5 to 7 years of progressive experience in facilities management safety and security preferably in an institution with similar environments.

Proven experience managing teams and supervising contractors or vendors. Demonstrated success in creating and implementing safety and emergency response plans. Experience working with security technology including surveillance systems access control and alarm systems.

Physical and Additional Requirements:

Ability to lift and carry up to 50 pounds unassisted (e.g. moving equipment supplies or furniture). Occasionally handle heavier objects with appropriate tools or assistance. Ability to stand walk and move continuously for extended periods during inspections emergencies or events. Capacity to navigate tight spaces including crawlspaces attics and mechanical rooms. Ability to climb ladders scaffolding and stairs as needed to inspect facilities or oversee/perform maintenance. Comfortable working in various environments including outdoor settings mechanical rooms and temperature-controlled areas. Able to perform a wide variety of general and skilled activities i.e carpentry painting and miscellaneous repairs is essential.

Compensation and Job Grade

Grade 16 Exempt Status

Full time 1 weekend day/month

Salary: $85000