IT Support Engineer
IT Support Engineer
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Job Description
Abound Health is seeking an IT Support Engineer to join our OnTarget technology team. This is a hybrid role (applicants preferably located in the Charlotte NC area). In this role you will report to the Director of IT. The IT Support Engineer will play a critical role in supporting Abounds internal infrastructure resolving complex technical issues and contributing to a growing and mission-driven organization that supports individuals with intellectual and developmental disabilities.
Key Responsibilities:
- Provide first and second-tier desktop support to staff across the organization.
- Support and troubleshoot hardware software printers phone systems and networks.
- Manage company infrastructure including Azure Office 365 and Exchange configurations.
- Assist with employee onboarding and off-boarding including IT equipment setup and training.
- Create and maintain documentation for support procedures networks and equipment.
- Configure and troubleshoot routers networks and telecom services.
- Train team members on Office 365 tools and best practices.
- Maintain inventory of IT hardware and support office equipment.
- Participate in technology projects and support office-based IT needs when required.
- Escalate complex technical issues to higher-level support when necessary.
Qualifications:
- 35 years of technical support experience.
- Proficient in troubleshooting hardware software and networks.
- Strong experience with Office 365 Suite (Word Excel Outlook Teams OneDrive etc.).
- Familiar with customer support protocols and working in a ticketing system.
- Strong problem-solving communication and documentation skills.
- Ability to work independently in a remote and hybrid team environment.
- Experience with VOIP systems Windows servers Active Directory and Ubiquiti hardware.
- Background in healthcare or HIPAA-compliant environments.
- Help desk/ticketing system experience in fast-paced settings.
Education:
Associate degree in a relevant field or certifications such as CompTIA A.
Travel Requirements:
- Ability to travel within North Carolina as needed.
- Must be able to report to the corporate office in Charlotte NC weekly or bi-weekly.
Compensation & Benefits:
The target base salary range for this full-time salaried position is between $50000 $60000
Base pay is determined by factors such as work location experience job-related skills and relevant education or training. In addition to base pay total compensation may include various other forms of pay. We offer a comprehensive benefits package including competitive health dental and wellness benefits which begin on your 60th day of employment. Additionally our 401(k) plan becomes available after 12 months of employment. For more information about our total rewards package please reach out to your Talent Acquisition Partner.
Equal Employment Opportunity:
Abound Health is an equal opportunity employer. Abound Health evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.
#LI-hybrid
Employment Type
Full Time
