Communications Specialist I (Night)
Communications Specialist I (Night)
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Job Description
Job Description Summary
Under general supervision the Communication Specialist performs shift activities required to ensure an integrated messaging system and quality Call Center and Help Desk customer service program. This role ensures a comprehensive and quality customer service program for clinical services and MUSC/MUHAs consumers. This role triages patient calls in order to put them in contact with the appropriate office answers questions resolves issues and refers to appropriate clinical team. The Communications Specialist works collaboratively with leaders on common integrated areas such as communication standards and security patient safety testing and change control.Entity
Medical University Hospital Authority (MUHA)Worker Type
EmployeeWorker Sub-Type
RegularCost Center
CC002330 CHSCorp - Communications Call CenterPay Rate Type
HourlyPay Grade
Health-22Scheduled Weekly Hours
40Work Shift
Job Description
Tasks/Duties Include but are not limited to:
Answer all incoming calls to the main MUSC line.
Appropriately direct calls from hospital staff and outside calls per their specified needs
Send all emergency life safety group pages within the hospital urgently and efficiently
Maintain all paging service for MUSC
Maintain and update MUSC on-call calendars
Answer a constant flow of customer calls with minimal wait times.
Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Direct all calls and pages with accuracy and professionalism.
Ensure front desk interactions and documentation are accurate and efficient
Provide support and assistance during emergency operations and events.
Program and/or register pagers for each paging account
Maintain the pager inventory for MUSC
Monitor the online paging service- Simon Web
Accurately use the Spok Smart Center console to monitor and maintain pages call calendars directory and inpatient information.
Provide directory assistance for employees and patients
Provide outside dialing service to all employee which allow for patient contact
Dial and connect international calls for employees of MUSC
Provide Afterhours services for callers to provide but not limited to on-call paging for the on-call provider
Provide contact to interpreter services for patients and employees connecting with patients
Additional Job Description
Education: High School Degree or Equivalent Work Experience: 0-6months
Signing bonus-available for new hires/external hires only.
RETIREMENT CHECK FOR LIFE-ASK ABOUT OUR PENSION PLAN OPTIONS.
If you like working with energetic enthusiastic individuals you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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