Talent Success Manager
Talent Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Objective:
The Talent Success Manager owns the clinician relationship post-onboarding with a focus on retention high-touch engagement and long-term success. From day one of their assignment through every transition you are their go-to advocate managing a large portfolio of clinicians with care guiding them through expectations addressing challenges and ensuring they feel fully supported by Marvel.
Key Responsibilities:
- Drive Retention Through Advocacy: Serve as a trusted partner and long-term career advocate for clinicians focused on maximizing retention and delivering exceptional service throughout and between assignments.
- Ensure a Seamless Assignment Experience Post-Onboarding: Set clinicians up for success by reinforcing facility expectations timekeeping procedures and contract obligations following onboarding. Help ensure alignment and clarity to avoid assignment disruptions.
- Mitigate Issues Proactively: Identify and resolve assignment-related concerns early by having direct solution-oriented conversations that encourage assignment completion or successful redeployment.
- Lead Extension and Redeployment Efforts: Own the extension process or collaborate with internal job sourcing specialists to present and secure new roles ensuring continuity and deepening loyalty to Marvel.
- Deliver White-Glove Engagement: Provide consistent high-touch service that distinguishes Marvel from other agencies. Clinicians should feel genuinely cared for and continuously supported. This includes consistent and regular check-ins via phone and text to maintain a high level of responsiveness and connection.
- Champion Clinician Success Across Assignments: Stay closely connected throughout the clinicians career journey advocating for their goals and promoting a positive experience across multiple assignments.
- Other duties as assigned.
Required Education/Skills/Abilities:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
- Experience in healthcare staffing account management or talent success roles with a strong emphasis on service and retention.
- Exceptional communication skills and emotional intelligence you know how to foster trust and hold meaningful conversations.
- A calm solutions-oriented approach to conflict resolution and assignment challenges.
- Organizational strength and the ability to manage a large portfolio of clinician relationships at once.
- A passion for providing best-in-class service and making clinicians feel genuinely valued.
Benefits:
- Competitive pay package including a base salary of $85000 annually with a bonus plan based on KPIs.
- Development opportunities to grow your skills in sales management and beyond.
- Inclusive and collaborative team culture.
- Medical dental vision and ancillary insurance options.
- 401k programs including both pre-tax and Roth contribution options.
- Remote first approach. In fact our entire company is remote.
- Tuition assistance program at Bellevue University which offers amazing online programs for associates bachelors masters and doctoral degrees.
Required Experience:
Manager
Employment Type
Full-Time
