Director of Account Management
Director of Account Management
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1 Vacancy
Job Description
Klipboard provides specialist software services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions Klipboard has a wide range of clients includes wholesalers distributors merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK Ireland The Netherlands South Africa Kenya and North America. Our mission is simple: to design and deliver high performance integrated ERP solutions that enable our distributive trade customers to source effectively stock efficiently sell profitably and service competitively
- inspHire is a market leader in the development and provision of rental software environments for a variety of sectors addressing single or multi-branch operations as well as catering for organisations with point-of-sale hire desks and warehouses.
- Reporting into the inspHire Sales Director you will help create and take responsibility for executing the agreed sales strategy relating to existing business activity.
- Responsible for managing a portfolio of accounts whilst providing strong leadership to colleagues.
- Creating strategies to maximise the commercial opportunity within these organisations whilst increasing our influence by forming strong relationships with all key internal and external stakeholders
- Lead with intent. Lead by example inspiring your colleagues mentoring them to work towards their own personal development aspirations.
- Managing a growing team of 5 but up to 8 in future.
Key Responsibilities:
- Team Management: The Director of Account Management leads a team of account managers to achieve the businesss strategic objectives. This person will be responsible for providing guidance coaching and support to the team to ensure they are achieving their goals targets and critical milestones. This includes but is not limited to hiring training and performance management.
- Client Relationships: The Director of Account Management is responsible for building strong relationships with clients and ensuring their satisfaction with the companys products or services. This includes understanding their business needs addressing their concerns and anticipating their future requirements. This person will develop solutions that best address the customers needs whilst simultaneously coordinating necessary departments in order to meet key account performance objectives and the customers expectations.
- Sales Growth: The Director of Account Management is responsible for increasing sales and revenue from existing clients specifically by developing and implementing strategies to upsell and cross-sell products and services identifying opportunities for account expansion and monitoring customer retention rates.
- Reporting and Analysis: The Director of Account Management is responsible for monitoring and reporting on the performance of the account management team. This includes analysing sales data customer satisfaction metrics and customer retention rates to identify areas for improvement and optimize strategies.
- Collaboration: The Director of Account Management collaborates with other departments within the organisation including sales marketing and customer support to ensure a consistent and positive customer experience across all touchpoints.
- Strategic Planning: The Director of Account Management is responsible for developing and implementing a strategic account management plan to ensure long-term customer success and retention. This includes setting goals and objectives identifying key performance indicators and creating a roadmap for achieving success.
Overall the Director of Account Management plays a critical role in ensuring the ongoing success of a companys relationship with its customers. They are responsible for managing a team of account managers building strong relationships with clients driving sales growth and collaborating with other departments to deliver a seamless customer experience
Skills Knowledge and Experience:
Essential
- Demonstratable experience in managing Customer accounts within a fast-paced business.
- Demonstrable experience in leading a successful sales/account management team.
- Execute sales strategy with a proactive attitude
- Set manage and report on sales goals and quotas for your team in accordance with the Sales Director
- Strong commercial awareness in all areas
- Experience of working in sales within a software solution sales environment
- Excellent technical understanding from an application and technology perspective
- Excellent communication skills
- Ability to build effective relationships at all levels
- Motivated and Can-Do Attitude
- Ability to accomplish a task and problem solve
- A willingness to learn new product and services features and benefits
- A valid driving licence with suitable car for business use
Desirable
- Experience in creating executing and managing a sales strategy
- Knowledge of the rental sector
- Management of the entire sales cycle
- Knowledge of ERP or business IT systems
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution automotive retail rental transport management manufacturing and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard weve introduced a flexible hybrid work policy where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.
Equal Opportunities
As a global company we value and respect the diversity of our workforce aiming to empower everyone to embrace each others differences. We are committed to creating an inclusive workplace where diversity equity and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However we recognise that skills and experience come in many forms and we encourage you to apply even if you dont meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CVs from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. If you wish to be considered for our PSL then please emailhowever please note we receive a high volume of requests and we are unable to accept them all
#LI-Hybrid
Required Experience:
Director
Employment Type
Full-Time
