KEY ACCOUNTS EXECUTIVE

JOB TITLE: KEY ACCOUNTS EXECUTIVE

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda Kenya Tanzania Rwanda and South Sudan.

On behalf of our client we are looking for a competent skilled and experienced Key Accounts Executive to work in Nairobi Kenya

DUTIES & RESPONSIBILITIES:

• Respond to inquiries requests and complaints from clients and customers through multiple channels including phone email physical chat etc.
  
• Provide accurate and timely information guidance and assistance to resolve customer issues and concerns.
  
• Handle customer inquiries and requests regarding product information pricing orders delivery billing and returns.
  
• Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.
  
• Ensure service to client(s) is offered as per the SLA and within the contracted pricing
  
• Maintain a positive and professional attitude in all customer interactions ensuring a high level of customer satisfaction.
  
• Follow established procedures and protocols for handling customer inquiries complaints and feedback resolving disputes as per B2B contract provisions
  
• Keep accurate records of customer interactions transactions inquiries and resolutions.
  
• Collaborate with internal teams including sales operations and technical support to address customer needs and ensure prompt resolution of issues.
  
• Negotiate with clients on new business opportunities
  
• Proactively manage business and operational risks
  
• Provide administrative support e.g requisitions payrolls recruitment etc to ensure all project stakeholders are adequately facilitated to for timely and in full service delivery
  
• Stay updated on product knowledge company policies and industry developments to provide accurate and relevant information to client.
  
• Participate in training and professional development activities to enhance customer service skills and knowledge.
  
• Prepare timely and accurate project reports for clients and internal stakeholders
  
• Overall responsible for the financial performance of the account(s) handled
  

KNOWLEDGE SKILLS AND EXPERIENCE:

A Bachelor s degree from a recognized university in customer/international relations Engineering or business related course

At least 5 years experience is a similar or closely related role

Proven experience in office administration customer service or related roles.

Experience working in a medium to large production/processing/manufacturing company

Working knowledge of EHS in the production/processing/manufacturing industry

Strong people management skills.

Excellent communication and interpersonal skills.

Analytical problem solver with a keen interest in numbers

Proficiency in office software

Strong organizational skills and attention to detail.

Ability to multitask and prioritize workload effectively.

Experience working in a human resource outsourcing setting is an added advantage

Interested and qualified applicants should submit their applications through the link below.

Note:

Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

Requirements

At least 5 years experience is a similar or closely related role

Proven experience in office administration customer service or related roles.

Experience working in a medium to large production/processing/manufacturing company

Working knowledge of EHS in the production/processing/manufacturing industry

Strong people management skills.

Excellent communication and interpersonal skills.

Analytical problem solver with a keen interest in numbers

Proficiency in office software

Strong organizational skills and attention to detail.

Ability to multitask and prioritize workload effectively.

Experience working in a human resource outsourcing setting is an added advantage