Key Leader
Key Leader
Posted on :
25-07-2025
Employer Active
1 Vacancy
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Job Description
About this opportunity:
As Key Leader you work with the retail store team to make magic happen. Your primary role is to deliver exceptional customer service that demonstrates our value of luxury for the people. You open and close the store assist in the organization and delegation of store workload and provide leadership on the sales floor. providing amazing customer service and connecting with and educating customers. Here are some more details of the role:
Leadership:
- Lead the sales floor to motivate the team to achieve store sales and customer experience goals.
- Support the daily operations of the store to ensure tasks are completed based on previously determined priorities.
- Support the development of a culture that balances financial results community impact and an execution-focus creating a fun and dynamic atmosphere.
Customer Experience:
- Provide an exceptional customer experience for everyone who visits us at our stores with a focus on connection and education of Poppy Barley.
- Handle and resolve customer cases according to Poppy Barleys values
- Providing feedback to the management team regarding store processes operations product people and customer experience bringing new ideas to push for continuous improvement of the business.
- Partner with the Store Manager and Assistant Store Managers to lead initiatives in one of three key areas: Business for Good Operations and Inspiring Connections.
People:
- Support in training team members to ensure consistency and clarity with procedures activations and promotions.
- Provide coaching and feedback to team members with a focus on continuous development.
- Support the onboarding of new team members as outlined and organized by the Store Manager.
Operations:
- Support the execution of weekly and quarterly inventory counts.
- Unpack inventory and create and accept stock transfers
- Assist with product QC & accepting returns
Your Strengths / Your Skill Set:
- Top performer with a proven track record.
- Experience in retail or other customer service
- Some supervisory exposure or experience
- Passion for building connections with people.
- A high school diploma or in progress/completed post secondary education.
- Exceptional communication skills both written and verbal.
- An outstanding attitude that exudes positive energy.
Everything Else
- Flexibility in availability. Your schedule will include a combination of shift times including mornings evenings and weekends.
- You will be available to work a minimum of 32 hours per week
- You will be available throughout the holiday blackout period (mid November to mid January exactdates to be determined annually)
- Ability to lift and unpack inventory boxes (up to 50 lbs) and stand for extended periods.
- All hands on deck: this is a collaborative roll-up-your-sleeves kind of team and were looking for someone whos ready to jump in wherever needed to get the job done.
What we offer:
- The opportunity to work with a dynamic passionate team.
- Training and understanding of the platforms we use as a business including Shopify Inventory Platforms and Shipping Platforms.
- Opportunities to provide feedback regarding product and work with our Product team to ensure we are always living into our value of Product Excellence.
- Development and training on the everyday running of the store so that you can understand and support the day-to-day operations.
- Opportunities to travel with our team as we operate pop-ups throughout the region.
- Mid-year and yearly reviews to highlight achievements and recognize development opportunities and possible areas of growth within the company.
- A competitive wage and discount on our product!
- The opportunity to get involved in tasks related to areas of the business that are of interest to you.
- Great co-workers a fun working environment and opportunity for growth within the company
- Participation in an extended health and dental benefits package
- Employer RRSP matching up to $10000 per year
Apply by submitting your resume & telling us about why you want to work for Poppy Barley! Please include your availability. We thank all applicants for taking the time to apply. Only those selected for an interview will be contacted.
Uniqueness is powerful. Our customers come from all walks of life and so do we. At Poppy Barley we strive to create a PB team that is reflective of our communities. We believe different perspectives and experiences are powerfuland instrumental to rethinking our recruiting for our team we welcome the unique contributions that you can bring in terms of your education opinions culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status color religion disability sexual orientation and beliefs. If you share our values and our enthusiasm for people and the planet you will fit our team.
Employment Type
Full-Time
Key Skills
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