Customer Support Assistant
Customer Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are currently seeking a detail-oriented and personable Customer Support Assistant to join our team in Austin TX. In this role you will be the first point of contact for customers assisting with inquiries resolving concerns and ensuring a positive customer experience. You will work closely with various departments to provide timely solutions and maintain high levels of client satisfaction.
Responsibilities
Respond promptly and professionally to customer inquiries via phone email and in person
Resolve customer issues efficiently while maintaining a friendly and respectful tone
Assist with processing orders returns and service requests
Maintain accurate customer records and update databases
Escalate complex cases to the appropriate team members when necessary
Provide feedback to improve customer service processes and tools
Follow up with customers to ensure issue resolution and satisfaction
Qualifications :
Qualifications
High school diploma or equivalent required; associate or bachelors degree is a plus
Previous experience in customer service client support or administrative roles preferred
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Proficient in Microsoft Office Suite and customer service software
Ability to multitask and remain calm under pressure
Positive attitude and a strong sense of accountability
Additional Information :
Benefits
Competitive salary: $42000 - $45000 per year
Professional development and internal growth opportunities
Health dental and vision insurance
Paid time off and holidays
Supportive team environment with ongoing training
Modern office location in central Austin
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
