Inside Sales Representative

Role Summary:

Our Southern Alberta office is looking for an Inside Sales Representative to join the team. This is a branch based role with the expectation the person will work out of the Calgary branch office every day. We are looking for someone that is self-motivated optimistic and skillful individual who has the ability to multitask and think strategically in-order to achieve sales objectives where Customer and TEAM approaches are paramount to success! The primary focus of this position is to complete activities relating to all aspects of sales including providing day to day support for the sales team and/or installation and service departments in the efforts to sell fire systems and preventative maintenance contracts.

Job Responsibilities:

• Drive commercial counter sales of system parts for the Alberta branch office  
• Develop customer relationships with Electrical Distributors Electrical  Contractors and Third Party Service Providers as required 
• Quote deficiency and parts sales for customers with technical accuracy and within Company pricing guidelines  
• Stay current in knowledge of life safety product features (including competitor technology) legislation and regulations 
• Support sales staff / technicians with part requests for life safety products 
• Administration of awarded Inspection Contract orders from Sales through to handover to Operations for scheduling and execution (i.e. review order for details and compliance create sub/supplier requisitions log contract details for tracking etc).
• Act as a liaison between the customer and the company on inbound telephone & email sales requests pre/post sales and general inquiries.
• Screen and evaluate incoming customer sales requests for technical specifications delivery and pricing needs.
• Refer large-scale or complex requests to the appropriate salesperson.
• Collaborate with Sales and Operations to support contracts orders and customer needs.
• Work closely with branch management billing and collections department to help them identify and resolve AP claims disputes discrepancies and other issues (i.e. creating receiving and reconciling sub/supplier invoices & reports).
• Work with other departments to resolve outstanding issues.
• Assist in preparing detailed proposals presentations and reports.
• Provide administrative support to the Branch as identified and directed by management.
• Notify Storekeeper on inventory levels.

Qualifications :

Job Requirements:

• Post-Secondary education in Business/Office Administration or related discipline is preferred.
• 2-3 years of experience in an administrative capacity or related industry experience.
• Relevant experience preferably in the Life Safety industry.
• Knowledge of fire alarm systems is an asset technical knowledge preferred.
• Familiarity with ULC Standards Building Codes NFPA and other life safety information.
• Proven solid customer relationship-building skills.
• Solid knowledge of PC based applications (e.g. Microsoft Office Suite MAS HP JD Edwards).

More about the position:

• Ability to demonstrate and deliver superior customer service in a fast-paced and multi-tasking environment. 
• Self-motivated; detail-oriented with highly developed organizational skills.
• Excellent verbal written and presentation skills.
• Ability to work with minimal supervision.
• Bilingualism (English/French) would be an asset.

Additional Information :

Our offerings include:

• Competitive compensation and benefit package
• RRSP matching
• Employee Stock Purchase Plan
• Employee Discounts
• Learning and Development opportunities
• Reward and Recognition Program
• A culture of performance & accountability
• A supportive and positive team environment

Background Check Requirements:

As a condition of employment this position may be subject to the successful completion of the following pre-employment conditions:

• Criminal Background Check
• Reference Check

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. 

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Remote Work :

No

Employment Type :

Full-time