Customer Service Reps/Sports Specialists - Remote
Customer Service Reps/Sports Specialists - Remote
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Job Description
As a specialist you will provide exceptional customer service and act as a brand ambassador for our customer helping to deliver on their mission to serve sports fans anytime anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customers digital sports platforms via chat SMS email/web-form social voice and self-service to provide superior fan experiences every day. This will include:
- Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
- Educating the fan helping them accomplish what they want to do (stream a game create fantasy account etc.) and talk sports while you do it
- Effectively using all available technology tools and resources to resolve fan inquiries
- Developing/maintaining a general knowledge of clients products and services
What we offer:
- Competitive hourly rates paid training and PTO -- be sure to ask about our Global Flexible Vacation Policy!
- Additional pay incentives as well as monthly rewards & recognition programs
- Medical dental and vision benefits
- Advancement opportunities 80% of our frontline leaders have been promoted from within
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications :
- High school diploma or GED
- Ability to type 30 words per minute
- 1 year of customer service experience
- Excellent English communication skills both verbal and written as well as strong critical thinking and problem-solving skills.
- Efficient in website/digital navigation and interaction
- Strong knowledge of and passion for sports
- Ability to multitask prioritize and manage time effectively in a fast-paced but remote -- environment
- Proficient in Microsoft programs
We will provide equipment but to work from home you must have:
- A quiet and distraction-free secure place to work.
- Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download the faster the better!
- In-house network and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems)
Additional Information :
This job is open only to residents of Canada and you must be authorized to work in Canada in order to be considered for employment.
Additional information
As a digital transformation company and just re-certified as a Great Place to Work Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the worlds most known brands in dozens of industries including Banking & Financial Services; Insurance; Communications Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel Transportation Hospitality & Logistics; and Mortgage Services helping them to better support and serve their customers.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
