Global Partner Solutions Lead

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments Cash App has gone from a simple product with a single purpose to a dynamic ecosystem developing unique financial products including Afterpay/Clearpay to provide a better way to send spend invest borrow and save to our 50 million monthly active customers. We want to redefine the worlds relationship with money to make it more relatable instantly available and universally accessible.

Today Cash App has thousands of employees working globally across office and remote locations with a culture geared toward innovation collaboration and impact. Weve been a distributed team since day one and many of our roles can be done remotely from the countries where Cash App operates. No matter the location we tailor our experience to ensure our employees are creative productive and happy.

The Role

Block is building new commerce experiences for merchants and PSPs through Afterpay Cash App Pay and Clearpay and Cash App Afterpay. As part of Blocks Merchant Services team you will lead our Global Partner Solutions team working with business development and sales managers to explain our product services and APIs to partners and our most complex merchants during the sales process.

We are remote-first company and you will be a part of a distributed team.

You Will

• Manage a team of Partner Engineers.
• Support partners and merchants through onboarding and ongoing engagement addressing technical and operational needs.
• Build custom reports troubleshoot integration issues and develop sample API integrations to assist partner implementations.
• Collaborate with product and engineering teams to design and prioritize new features for partner and merchant needs.
• Be a liaison between product engineering partners and sales teams to influence the product roadmap.
• Communicate new product features and updates both internally and externally.
• Travel up to 20% of the time to support partnerships and internal collaboration.

You Have

• 8 years of experience working directly with external customers including merchants partners or businesses.
• Management experience specifically managing Partner Engineers.
• Experience working with sales leaders.
• Ability to influence product development and advocate for customer needs.
• Skill in communicating technical concepts to non-technical audiences (and vice versa).
• Experience presenting to technical and executive audiences both impromptu and using structured presentations and demos
• A curiosity and experience learning new technologies and solving technical challenges.
• Experience leading technical projects.
• General knowledge of the payments industry.
• Background in software development or other technical fields.

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.

While there is no specific deadline to apply for this role U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.