Sales Coordinator
Sales Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Maintains a clean and safe work environment. Performs duties in compliance with safety procedures.
- Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
- Responsible for planning all details for Market Segments under 20 rooms and 50 catering. Works closely with F&B to ensure all menu and setup requests are realistic and meet guest expectations. Works with outside vendors on the timeline and setup for groups. Follow up on amenity delivery.
- Sends out proposals to DOS and the General Manager for approvals before sending them to clients. Creates and sends out contracts retains the signed contract from the client countersigns the contract and takes the deposit.
- Attend all appointments set up with DOS for meetings with clients after booking. Attends all BEO meetings. Conducts pre-con meetings with groups and department heads when applicable.
- Creates group resumes rooming lists VIPs amenities invoices post forms and charging of events. Details all events including rooms on the sales contract to create BEO and Group Resumes.
- Sends an introduction letter and a phone call to all turnovers from the DOS and Sales Manager.
- Responsible for coordinating group lodging for the assigned Market Segment. Updates the rooming list monitors cut-off dates for all groups assigned and only extends with DOS approval. Adds room blocks and additional rooms if necessary and available. Sends BEOs and Group Resumes to the necessary email groups.
- Assists with creating an Arrival packet for the Front Desk to include Group Resume Final Rooming List VIP List and Players Cards.
- Responsible for organizing and supporting functions in the Group Sales Department including creating and responding to correspondence by designated Sales staff answering and taking messages for Sales staff and managing department files. Distributes inquiry calls to either the Sales Manager or the DOS depending on the market segment.
- Creates post-forms for bookings created by the DOS and the Sales Coordinator.
- Responsible for charging final payment for Master Account payments to include credit card charges with invoices to the client and direct billing. Check for any outstanding balances and charges and the final balance is applicable. DOS will close the group upon group departure.
- Prepare all purchase orders for off-site events for approval by DOS and the General Manager. Prepares tracking report for all invoices submitted.
- Maintains a filing system by month for all upcoming bookings/events. Correspondence should be kept on the right and signed contracts on the left. After GM signs contracts a file will be distributed to the Accounting Department monthly for backup during audits. Past booking files will have a retention requirement of 3 years.
- Resolves problems or emergencies according to established policies and procedures or refers to the supervisor when necessary.
- Plan and execute a variety of events including corporate meetings conferences trade shows personal events and more.
- Act as a primary point of contact for clients regarding event logistics requirements and updates. Ensure all client needs are met exceeding expectations when able. Works with the Sales Manager to provide an on-site contact to ensure there is always someone on property while the groups are here.
- Creates weekly activity reports to track prospecting calls inquiries site inspections and outside calls to be turned in every Friday along with a weekly 2-week schedule.
- Creates an action plan to track goals target business and communicate to DOS a success plan for increasing revenue.
- Develops and maintains effective working relationships and good customer service skills with all guests and employees. Responds to questions from guests promptly and accurately. Provides personal attention to guests and assists with information on obtaining change gaming rules verification of winnings and other assistance as necessary.
- Performs duties in compliance with the Colorado Limited Gaming Act Internal Control Minimum Procedures internal policies and procedures and Colorado Limited Gaming Regulations.
- Maintains alertness for the performance of all responsibilities and a general awareness of marketing operations at all times. Takes appropriate action based on observations as directed or as established. Informs Marketing Director of any concerns.
- Performs other duties including special projects as needed and directed.
QUALIFICATION REQUIREMENTS: Demonstrated experience in Sales preferably in a B2B capacity. Demonstrated experience responding to a high volume of telephone calls and developing and maintaining positive relations with applicants guests vendors and employees. Demonstrated experience performing within specific deadlines or under pressure. Demonstrated experience in problem-solving organizing and prioritizing work.
EDUCATION AND/OR EXPERIENCE: Bachelors Degree or equivalent in education and experience. One (1) or more years of customer service hospitality or sales experience. One (1) or more years of recent and related successful sales experience in the hospitality or gaming industry is preferred.
CERTIFICATES LICENSES REGISTRATIONS: Must have a valid and current State of Colorado Gaming License. Must be at least eighteen (18) years of age.
OTHER SKILLS/ABILITIES: Strong verbal communication skills including experience handling difficult customer relations. Demonstrated experience and proficiency in a variety of computer programs. Demonstrated experience using a multi-line telephone system is desired.
PHYSICAL DEMANDS: Essential duties involve sitting while completing paperwork answering the telephone or using a computer with standard breaks. Essential duties include occasional kneeling squatting bending walking and crouching. Essential duties involve frequent brisk walking climbing stairs stretching standing reaching lifting and pushing materials supplies and equipment. Essential duties require lifting up to 30 pounds and working a flexible work week including weekends with additional hours routinely required.
COMPENSATION AND BENEFITS:
$20.00 an hour based on experience
Full House Resorts provides a robust benefits package for all employees and eligible family members including:
- Health & Wellness: Medical (full-time only) HSA FSA Dental and Vision coverage.
For the employees Full House Resorts provides:
- Financial Security: Life insurance disability coverage and supplemental benefits.
- Retirement Savings: 401(k) plan with company matching after one (1) year of service.
- Paid Time Off: Generous PTO program.
- Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
- Wellness Perks: Complimentary local gym membership.
- Professional Growth: Tuition reimbursement and career development opportunities.
- Exclusive Discounts: Employee savings on hotel and resort services.
Required Experience:
IC
Employment Type
Full-Time
