Client Success Manager - Automotive industry (m/w/d)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Drive innovation. Empower clients. Shape the future of mobility.
At DXC Technology we help global organizations harness the power of innovation to thrive on change. With a presence in 70 countries and a client base of nearly 6000 we deliver next-generation IT services and solutions that transform industries. Join us and be part of a team recognized globally for its commitment to excellence and corporate citizenship.
About the Role
As a Client Success Manager (CSM) youll be the strategic partner and trusted advisor for key automotive clients. Youll lead the orchestration of cross-functional teams across offerings like Embedded Software Development R&D Data & AI Custom Applications and SAPensuring seamless delivery long-term client satisfaction and sustainable growth. This is a high-impact client-facing role that blends relationship management technical insight and business strategy.
What Youll Do
Client Partnership & Growth
- Be the voice of the client within DXCs Consulting & Engineering Services (CES)
- Build deep trusted relationships with client stakeholders
- Understand client goals programs and tech landscape to align DXC solutions
- Identify and drive cross-sell opportunities with internal partners
Revenue & Account Strategy
- Collaborate with market leaders and industry SMEs to shape account plans
- Drive revenue growth through proactive opportunity creation and strategic planning
- Ensure contract renewals and long-term account health
Delivery Excellence
- Lead teams across CES to ensure high-quality delivery
- Monitor KPIs like margin staffing mix and automation efficiency
- Oversee fixed-price projects to ensure on-time on-budget delivery
What You Bring
- 5 years in IT account management or sales-related roles
- Minimum 5 years of experience in the automotive industry
- Strong technical acumen (hands-on experience not required)
- Proven ability to coordinate complex multi-offering accounts
- Fluent in English and German
- Client Relationship Management
- Delivery & Operational Excellence
- Forecasting & Financial Oversight
- Escalation Handling & Crisis Management
- Strategic Thinking & Business Acumen
- Communication & Influence
- Mature Leader with at least 5 years of experience as an Automotive Industry Delivery Lead or CSM
- Ability to manage multiple internal stakeholders: Recruiting HR RM Sales Solutions Engineering Delivery
- Experience in managing cross-locations teams. I.e. experience of managing teams across several countries.
- Relevant Automotive and Manufacturing business understanding
- Ability to react fast
- Hands on
- Opened minded
- Able and willing to run extra miles
- Ability to manage proactively
- Ability to anticipate and manage the issues
Why Join Us
- Work with top-tier automotive clients on cutting-edge digital transformation
- Collaborate with global experts in a dynamic inclusive environment
- Shape your career with learning growth and leadership opportunities
- Be part of a company that values innovation integrity and impact
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Manager
Key Skills
- Sales Experience
- Mechanic Experience
- Customer Service
- Dealership Experience
- GM Vehicles
- Management Experience
- Upselling
- Auto Service Management
- Automotive Repair
- Computer Literacy
- Leadership Experience
- Automotive Service
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
