Operations Coordinator (1476)
Operations Coordinator (1476)
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1 Vacancy
Job Description
Are you detail-oriented with a passion for delivering exceptional customer service Do you thrive in a dynamic fast-paced environment where you stay organized and communicate effectively Then you might be our new Operations Coordinator.
About the job
As our new Operations Coordinator you will be the key link between our customers and our internal teams. You will be responsible for managing the receipt of customer orders responding to enquiries in a timely and professional manner and ensuring that every order is processed with meticulous attention to detail.
Additional key tasks and responsibilities include:
- Prepare accurate order forms for received orders
- Process customer orders with a high level of attention to detail
- Provide customers with delivery timelines invoices for payment and communication regarding any potential delays
- Maintain the back orders report on a daily basis
- Offer administrative support to various teams as needed
- Ensure customers are kept informed throughout the entire order process from receipt to delivery
- Serve as the first point of contact for customers via email and phone calls
In this position you will report to the Operations Manager Naomi Neves.
Independent commercial profile with NHS experience
We seek a candidate with a Bachelors or Masters degree in a suitable field e.g. business administration Operational management Supply chain Customer Service or similar although this is not essential. The key skills are your eye for detail a flexible approach and a strong work ethic which will ensure success in this role.
We are looking for a candidate with a proven background in customer service and can handle the demands of a busy inbox while ensuring that every customer feels valued and supported. Your communication skills are second to none and you pride yourself on being able to build rapport with customers and team members alike.
Youre a problem-solver who remains positive and resilient even when faced with challenges. You are comfortable managing multiple tasks simultaneously and can shift gears quickly as priorities change. In addition you have a good working knowledge of Excel and understand how to use it to manage data track orders and support internal reporting needs.
As Orifarm is an international company you must be proficient in English and have excellent oral and written communication skills.
Who are we
The UK is an incredibly important market for the growth expectations within Orifarm.
We are an ambitious team of approx. 20 people covering various functions. Our team spirit pulls us together and you will find a friendly team who support each other to ensure every day is successful.
Why should you work for Orifarm
At Orifarm we know that our growth comes from the development of our employees. We are an ambitious organization with an entrepreneurial culture celebrating can-do attitudes smarts and hearts. Our secret to success Valuing how different skill sets join forces to make our journey happen.
You will experience a work environment characterized by flexibility and a strong commitment to work-life balance understanding that the best results come from satisfied and well-supported employees. Our international setting offers great opportunities for growth and career advancement.
We regard our feedback culture as a fundamental element in the individual employees opportunities for learning and development.
Lastly when we have good results every employee including student workers is part of our bonus scheme.
About Orifarm
Everyone should have access to modern medicine. High costs or lack of access to pharmaceuticals should never impact our possibility to receive treatment or relief and live a healthy life. At Orifarm we aim to bring healthy days by making modern healthcare a better deal for the people and the societies we serve. Working towards our vision we create access to affordable high-quality pharmaceuticals and healthcare products by challenging markets and always seeking new opportunities. With our core values paving the way we always act responsibly and constantly with our customers at the centre of our attention. And everything we do is driven by our sole purpose:
For as many as possible as healthy a day as possible.
Our history goes back to 1994 when Orifarm was founded in Denmark by Hans and Birgitte Bgh-Srensen. Since then Orifarm has grown from a small nine-person company into an international company operating globally in 15 countries. Today Orifarm is Europes largest parallel importer of pharmaceuticals and Denmarks largest supplier of pharmaceuticals with more than 2200 employees.
We encourage everyone to apply
At Orifarm we welcome people from all backgrounds recognizing that the best outcomes come from a diverse and inclusive workforce and environment. Our commitment is to create an environment where different perspectives and skills drive innovation and contribute to a sustainable and inclusive future. By creating such an environment we are confident that we can achieve exceptional results together.
Job location
The position is located in Hemel Hempstead UK. We enjoy meeting in the office a few days per week but it will also be possible to work from home 1-2 days per week.
Need further information
If you need further information about the job please contact Naomi Neves at
Applications received through mail will not be considered.
We often look for new employees to help us grow so we may have other exciting opportunities for you. Follow us on LinkedIn to receive updates on our business activities and job opportunities:
Application deadline
We are looking for a candidate as quickly as possible so interviews will be conducted continuously.
Required Experience:
IC
Employment Type
Full Time
