Sales Fulfilment and Billing Assurance Manager, ENGIE Retail, Melbourne (47818)
Sales Fulfilment and Billing Assurance Manager, ENGIE Retail, Melbourne (47818)
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Job Description
At ENGIE every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.
Join us and be part of the adventure of the century!
At ENGIE great adventures always start with a simple hello and the desire to take action for tomorrow.
If like us you strongly believe the energy transition holds opportunities for you and for everyone then look no further you belong with us!
We the 98000 people who work for the Group are present on every continent. Driven by our industrial culture we rely on our unique integrated model to accelerate growth in renewable energies develop a portfolio of flexible assets operate infrastructure to transport gas and electricity and deploy decentralized infrastructure to support and accelerate decarbonization among our customers.
Become a Transition Maker join the Group to experience fulfilling opportunities and build a career that suits you.
The Role
Youll guide and supervise the external offshore pre and post billable teams ensuring that sales progress swiftly through the pipeline bills are produced accurately and on time and that customers receive exceptional service and support. In this strategic role youll have a direct impact on our customer billable figures through acquisition preventing churn and addressing complaints all of which are crucial for the success of the business.
Youll be tasked with developing and implementing policies and procedures making sure that the teams effectively manage relevant workflows and exceptions and keeping an eye on financial outcomes such as cost to serve. Strong leadership skills excellent communication abilities and a deep understanding of the energy market will be vital.
About you
- Experienced professional with proven leadership skills in managing offshore team
- Strong understanding of the energy market and customer billing processes
- Excellent communicator capable of building relationships across all organisational level
- Detail-oriented with exceptional analytical and problem-solving abilities
- Experience in process optimisation and continuous improvement methodologies
- Customer-focused with a commitment to delivering exceptional service
- Skilled in managing financial aspects of operations including budgeting and cost control
- Adaptable and resilient in a fast-paced changing environment
- Proficient in relevant software systems and data analysis tools
ENGIE is an equal opportunity employer promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs job requirements and individual qualifications without any regard to origin age carers responsibilities sexual orientation gender identity pregnancy religion marital status health disability or political opinions. Aboriginal and Torres Strait Islander peoples people with disability people from diverse cultural and linguistic backgrounds and people of the LGBTIQA community are encouraged to apply. Our differences are our strengths.
Required Experience:
Manager
Employment Type
Full-Time
