Associate Director, Service Quality and Portfolio Management (Hybrid)
Associate Director, Service Quality and Portfolio Management (Hybrid)
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$ 295000 - 295000
1 Vacancy
Job Description
Date Posted:
Country:
United States of AmericaLocation:
MA131: Tewksbury MA Bldg 1 Assabet 50 Apple Hill Drive Assabet - Building 1 Tewksbury MA 01876 USAPosition Role Type:
HybridU.S. Citizen U.S. Person or Immigration Status Requirements:
The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required as only U.S. citizens are eligible for a security clearanceSecurity Clearance:
DoD Clearance: TS/SCIRTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial military and government customers worldwide. It comprises three industry-leading businesses Collins Aerospace Systems Pratt & Whitney and Raytheon. Its 185000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics electric propulsion directed energy hypersonics avionics and cybersecurity. The company formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses is headquartered in Arlington VA.
The following position is to join our RTX Classified Digital Services (CDS) team:
Role Overview
The Associate Director Service Quality and Portfolio Management will simplify mature and harmonize the presentation consumption and measurement of CDS services through leadership of all continual service improvement and service portfolio governance activities across the organization. This role will play an essential role in enabling the scalability and broad adoption of CDS services across RTX by ensuring that services are fully developed supported and resourced prior to release. This individual will also oversee the instrumentation monitoring and reporting of CDS service performance across all deployed services and environments partnering with Service Owners to enable proactive event response and optimization of deployed services.
This role will be Hybrid in any of the following locations: Richardson/McKinney TX - Tewksbury MA - Tucson AZ
What You Will Do:
- Lead all CDS service portfolio mgmt. activities maintaining close alignment withCDS project portfolio activities and the Program Management Office (PMO).
- Oversee governance and presentation of the CDS Service Catalog.
- Oversee governance and sustainment of CDS knowledge management resources.
- Ensure service quality by establishing and executing service readiness and release processes. Partner with CDS Service Owners to ensure newly developed services meet readiness criteria prior to release.
- Design and implement a comprehensive service monitoring program which measures system performance against established Service Level Agreements (SLAs) and enables proactive management of Classified Digital Services (CDS) through automated alerting and response.
- Integrate service monitoring capabilities with CDS business processes providing actionable data for the CDS business case cost estimates and allocation models.
- Harmonize monitoring tools and processes across multiple IT environments.
Qualifications You Must Have:
- Typically requires a University Degree or equivalent experience and a minimum 12 years of experience or an Advanced Degree and a minimum 10 years experience.
- The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance.
- Ability to travel 10% of time
Qualifications We Prefer
- Experience with service portfolio and knowledge mgmt.
- Experience leading and directly supervising a team.
- Experience with continual service improvement and process improvement methodologies.
- Experience with service monitoring orchestration and automation capabilities used to measure services against established Service Level Agreements (SLAs).
- Team leadership experience preferably in a matrixed environment.
- ITIL certification
- CORE certification
What We Offer: Whether youre just starting out on your career journey or are an experienced professional we offer a robust total rewards package with compensation; healthcare wellness retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave flexible work schedules achievement awards educational assistance and child/adult backup care.
Learn More & Apply Now!
Work Location: Remote
Please consider the following role type definition as you apply for this role:
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
Director
Employment Type
Full-Time
