Sales and Service Trainee
Sales and Service Trainee
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0-1years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Smart Applications International is a leading ISO-certified ICT solutions provider delivering a wide range of world-class technological solutions. Fondly known as Smart within the healthcare industry the company was founded to provide innovative secure and high-tech solutions across Africa the Islands and beyond. Smart Applications stay ahead through constant research and innovation.
Title: Sales and Service Trainee
Department: Hospital Operations
Reports to: Country Manager
Job Purpose
Key responsibilities and accountabilities:
- Articulate and help customers to attain most out of the Smart Services Value Proposition through engaging providers management and operational teams.
- Ensure high system uptime through remote and onsite customer and system support.
- Active engagement in carrying out timely Smart products installations appropriate configurations and implementation of all Smart value adds.
- Carryout initial and refresher trainings on Smart products and Services to users of Smart Services.
- Provide timely and complete data delivery to smart from all providers.
- Maintain and grow healthy operational and strategic relationships with Smart stakeholders.
- Report on competition activities in the assigned areas.
- Channel innovations ideas that enhance Smart products product offerings and customer experience.
- Create a database of all available healthcare service provider in the area of operation.
- Achieve optimal resource utilization.
- Report on initiatives happening in the assigned areas that affect Smart operations and Strategy.
- Carryout champion initiatives for assigned solutions.
Requirements
- Bachelors degree in an ICT related field.
- Having worked in Customer service/support is an added advantage.
- Good knowledge of computer systems security networks and systems administration databases and data storage systems.
- Effective communication skills both oral and written (French & English)
- A good understanding of numbers to support analysis
- Well and consistently groomed
- Good time keeping
- Bright highly self-motivated and driven.
- Ability to solve problems quickly and completely
- Ability to stay organized in a dynamic work environment.
- Reliable flexible and cooperative.
- Personable and approachable with an enthusiastic and motivational nature and an overall passion for excellence.
By providing us with your data you hereby agree to Smart s collection use and disclosure of your personal information in accordance with its Privacy Policy available at
Employment Type
Full Time
