DME Coordinator

Provide on-site management of the Resurgens Orthopaedics Durable Medical Equipment (DME) Program.

Under the direct supervision and orders of the physicians provide proper fitting and education of orthopaedic DME products for patients gather necessary paperwork to facilitate billing on behalf of Resurgens Orthopaedics and collect payments at time of service as directed.

Provide the highest level of customer service to patients and their family members physicians clinic management and all other employees.

Assist with education of clinical employees on all aspects of the DME Program to cover patient volumes and days off. Meet performance goals of Resurgens Orthopaedics.

Properly fit and provide education to patients on the application use care and expected outcome for DME products as indicated by the prescribing physician instructions and manufacturer recommendations.

Educate patients on their insurance plans and provisions financial responsibility and collection of patient out-of-pocket portion.

Create claims for dispensed DME.

Document and reconcile inventory and monthly billings.

Utilize practice assigned inventory management software to manage daily operational tasks including but not limited to: patient demographic and insurance information pre-certification requests inventory management purchasing reporting patient encounter reconciliations and CPM rental tracking and maintenance logs.

Ensure that all necessary documentation is obtained as it relates to third party payer requirements and standard operating procedures.

Obtain and track pre-authorizations and communicate status with patients and providers as necessary.

Conduct monthly inventory counts and report discrepancies as found.

Ensure proper reports records policies and procedures are maintained relative to the performance of required daily activities.

Develop and maintain clinic-specific Operations Manual for the DME Program.

Perform patient scheduling for DME product pick-up fitting education order processing delivery (if applicable) and courtesy call back.

Participate in training of new clinical employees if applicable.

Comply with all elements of HIPAA law Medicare Medicaid and other required programs.

Participate in any additional training or in-services required by the practice.

Coordinate vacation requests with assigned Lead DME Coordinator and/or DME Director and assist with arranging coverage.

SKILLS/ABILITIES

Working knowledge of business and communications software (e.g. Word Excel and other related programs) and general business equipment (e.g. facsimile copier printer scanner etc.).

Strong customer service interpersonal and organizational skills

Medical knowledge in anatomy and medical terminology

Technical product and clinical competency

General understanding of third party payers

Ability to communicate clearly and concisely in all written and oral communications including email

Ability to handle multiple priorities tasks and project management

Strong organizational skills with great attention to detail

Ability to work independently and carry out instructions furnished in written oral or diagram form

Good judgment and decision making

REQUIREMENTS

Bachelors degree in Athletic Training Kinesiology or Exercise Sciences is preferred. High School diploma is required

NATABOC Athletic Trainer Certified Orthotic Fitter or comparable professional medical certification is preferred

One (1) to two (2) years current work experience in a related clinical position is preferred

Experience with the application of DME products to patients is preferred

Knowledge of insurance companies with understanding of authorization verification of benefits co-pays and co-insurance

Inventory management with EMR and inventory purchasing software programs

. Interacting with vendor sales representatives