Senior Manager Customer Solutions
Senior Manager Customer Solutions
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Job Description
Join us on our mission to make the world a better place
Are you looking for a rewarding career where you can make the most of your skills and talents in an organisation thats serious about sustainability
We are an innovation-driven digital infrastructure organisation of industry-leading experts in intelligent design engineering security science research and sustainability. Headquartered in London (UK) with over 200MW of IT capacity live or under development we develop and operate sustainable data centres for some of the worlds largest technology companies across the UK Europe Middle East and Asia.
We believe in data centres for goodcreating employment opportunities using our resources to support local communities and investing in environmental restoration.
Irrespective of which area you work in theres a common thread that binds everyone at Pure DC together: were passionate about always improving how we work operate and develop. Our goal is to use intelligent design of data centre infrastructure to improve the planet society and the communities we operate in. Being sustainable makes a lot of senseour customers want to develop sustainably and we do too. Thats why our in-house design construction and sustainability teams work together to reduce emissions associated with our activities and supply chain.
Responsibilities
About you
We would love to hear from you if you are:
Curious analytical and great at solving problems
Exceptional at building strong working relationships with team members and across a range of stakeholders
A flexible and adaptable team player with a can-do attitude
Able to undertake a variety of activities with a substantial degree of personal responsibility and autonomy
We are seeking a Senior Manager Customer Solutions to lead and manage the technical RFP response process across our data centre portfolio. This role reports to the Customer Solutions Director and sits at the intersection of project management engineering and commercial operations.
Youll be responsible for:
Leading and coordinating the end-to-end technical RFP response process ensuring timely high-quality submissions
Collaborating with internal teamsengineering commercial operations and salesto align solutions with customer needs
Driving stakeholder engagement managing project timelines and escalating risks where necessary
Applying technical knowledge to validate solution feasibility and compliance
Supporting the creation of technical documentation proposals and contract-ready deliverables
Improving internal processes templates and response strategies for continuous optimisation
Ensuring proposals align with our operational capabilities and sustainability ambitions
Helping standardise outputs from across engineering to feed into lease-ready customer documentation
Youll be expected to manage multiple complex proposals simultaneously while acting as a central point of coordination for technical commercial and operational inputs.
Qualifications
Do you have:
A background in engineering with around 10 years of experience in technical project management preferably in data centres or critical infrastructure
Proven ability to manage complex technical RFPs and coordinate cross-functional teams
A structured and detail-focused approach to documentation compliance and deadlines
Experience liaising with senior stakeholders customers and vendors to clarify requirements and align expectations
A strong sense of ownership and autonomy in delivering large-scale proposal responses
Excellent communication skills with the ability to translate complex concepts into clear language
Familiarity with infrastructure systems such as power cooling and connectivity
Proficiency in Microsoft Office and ideally design tools such as Bluebeam Revu
Leadership experience having guided small teams or cross-disciplinary groups
A mindset geared toward continuous improvement and process optimisation
Youll be joining a dedicated vibrant dynamic and talented team of people who are deeply passionate about data centres for good
Were committed to the culture of learning and provide regular learning opportunities for everyone including support for your personal and career development
Your health and wellbeing are important to usexpect mental health first aiders a 24-hour support line and wellness activities throughout the year
A competitive salary and generous annual leave that increases with service plus public holidays and a day off on your birthday
Salary Sacrifice Pension Scheme
Private Medical Insurance for you and your family
3 x Life Insurance and other perks
Everyone is welcome at Pure. Our business thrives on difference and we want you to feel at home and be able to bring your whole self to work.
We understand the value of a diverse talent base and the unique perspectives experiences and innovative ideas each person brings. Thats why we have our Inclusion & Belonging Committee to drive forward our key inclusion priorities.
Were committed to an active Inclusion Diversity and Equal Opportunities Policy starting with our recruitment and selection process. We want applications from people with diverse backgrounds and experiences.
HOW TO APPLYWed love it if you could submit your application online here. If you require an alternative method of applying please reach out to
Interested but not sure you tick every box Research tells us that women particularly feel this way. So regardless of gender why not apply
If you require reasonable adjustments to any part of our recruitment process please share those requirements with us when completing your application. We will make every effort to ensure your needs are met and the process remains fair and transparent.
Required Experience:
Senior Manager
Employment Type
Full-Time
