Second Line Analyst with English (213402)
Second Line Analyst with English (213402)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Location: Poland - Pozna Job-ID: 213402 Contract type: Standard Business Unit: Service Desk
About the function & the role:
The role at this level includes activities related to English technical support in written and spoken form as well as Technical Leadership in own specific area of expertise. Second Line Analyst resolves technical issues for clients advises them where necessary coordinates small teams delivering basic work packages in line with company process to meet business and customer requirements.
Your future tasks will be...
Performing a complex range of technical work activities to meet business customer requirements
Responsible for processing of incidents requests and changes
Providing customer service in the field of IT including VPN Metro Cluster
Performing administration tasks including Sharepoints and Active Directory Administration
Providing Software Update SCCM and other Tools
Responsible for configuration of Internet Proxy
Providing extended Office Support especially Outlook
Responsible for management of Mobile Device Software package and FileShare
You are the ideal candidate if....
You have pronounced technical affinity
You demonstrate analytical and systematic approach to resolving complex problems and assignments
You have very good knowledge of network environment Windows (10 and 11) computer hardware
You have extended Office knowledge especially Outlook
You have an experience in internet Proxy configuration
You demonstrate quick comprehension and analytical thinking
You provide responsible and quality-conscious work
You are fluent in English
You have outstanding communication skills
Experience in the following areas will be in plus:
Sharepoint and Active Directory
(File Shares/NTFS permissions Active Roles/AD)
Remote Secure Authentication
SCCM/MCM
Windows 7 10 and 11 Knowledge
Office 365
Azure/Entra MFA
What we offer:
- Permanent employment contract
- Competitive salary and annual bonus
- Excellent benefits portfolio where you decide what to choose (cafeteria style)
- Global and local recognition programmes and contests
- Private medical healthcare additional day off for your birthday access to the Employee Assistance Programme
- Numerous local and global training opportunities access to self-learning platform (Udemy) as well as language courses
- You will join a dynamic and agile environment which provides an opportunity for you to make a real impact
Current information for our applicants
We have made our application and recruitment process virtual we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!
About us
Computacenter is a leading independent provider of IT infrastructure services with about 20000 employees worldwide. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.
We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community
Were growing. Were hiring. We encourage. We empower. We support.
#winningtogether #peoplematter
Required Experience:
IC
Employment Type
Full Time
