Regional Director of Operations - Hawaii Region
Regional Director of Operations - Hawaii Region
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Job Description
Job Details
Description
Regional Director of Operations
About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30 year history transforming lifestyle hotels from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators savvy storytellers adventure-seekers tech entrepreneurs free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people properties & communities. From memorable moments at the front desk to thoughtful room touches to inspired onsite programming the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale pushing authentic human connection exploration and discovery while also driving revenue.
Springboard values intentional culture and whole-heartedly believes in nurturing training and empowering the careers of the hospitality leaders of today and tomorrow encouraging them to travel and explore through Springboards award-winning portfolio. From work life balance to career development Springboard values and invests in the greater team reflected in zero corporate turnover during the pandemic well positioned for continued growth through the future.
Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu while also supporting a modern work remote culture for select positions. mission:
The primary mission of the Regional Director of Operations is to provide strategic multi-unit leadership that drives operational excellence guest and team satisfaction and ownership engagement.
In this role you will directly support and guide General Managers and their hotel teams across a portfolio of properties ensuring alignment with Springboards standards performance goals and brand values. You will act as a liaison between property leadership and corporate teams to implement initiatives resolve challenges and foster a culture of accountability and growth.
SCOPE OF WORK TEAM
- Reports to the President
- Oversees a portfolio of hotels within the Hawaii region
- Part of the Hawaii Corporate Team
RESPONSIBILITIES
- Oversee all financial aspects of hotel operations including P&L CapEx planning forecasting and budgeting.
- Ensure operational excellence and compliance with Springboard and brand standards across all properties.
- Provide leadership mentorship and guidance to General Managers and management teams.
- Partner with corporate disciplines to align and implement cross-functional strategies.
- Analyze performance data and ensure properties meet or exceed key performance indicators.
- Serve as the brand culture ambassador developing team leaders who embody Springboards values.
- Evaluate and support property-level execution of sales marketing and service strategies.
- Assist in developing and enforcing operational policies procedures and best practices.
- Identify opportunities for improvement and innovation across the hotel portfolio.
- Travel regularly to visit hotel properties and provide on-site support as needed.
Qualifications
Qualifications:
Prior Experience:
- Minimum of 10 years in the hotel industry
- General Manager experience required
- Multi-unit leadership experience strongly preferred
- Sales and financial oversight experience preferred
Leadership & Subject Expertise:
- Strong leadership coaching and team development skills
- Excellent written and verbal communication
- Proven ability to manage remote teams and drive results
- Deep understanding of hospitality operations service standards and performance drivers
Other Expectations:
- Must be available to travel frequently including overnight stays
- Must have the ability to work across multiple time zones and adjust to varying property needs
- Expected to maintain a high degree of professionalism and flexibility in a fast-paced environment
Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
- Competitive Base Salary
- PTO
- Medical Dental Vision Life and Pet Insurance
- 401K
- Costco Membership
- Bereavement Leave
- Management Contract Referral Program
- Education Assistance
- Employee Rates at all Springboard Hospitality Hotels
- Monthly Cell Phone Stipend
- Hotel-Level Executive Bonus Program
- Retention Bonuses
- Lead Share Program
- Associate Recognition Programs (Monthly Quarterly Annually)
- Associate Referral Bonus Program
Springboard Hospitality Core Values:
- CONNECTED. We are plugged into people technology and the cutting edge of culture.
- INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
- COLLABORATIVE. We believe the best solutions are found by working hand-in-hand.
- PERSONALIZED. We are devoted to authentic human connection and tailored service.
- DYNAMIC. We are analytic thought leaders who harness data to maximize performance.
OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Required Experience:
Director
Employment Type
Unclear
