Customer Service Representative
Customer Service Representative
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Job Description
- 401(k)
- Opportunity for advancement
- Paid time off
Ace Handyman Services Remote Eligible (with Requirements)
- Must have at least 2 years of recent experience using ServiceTitan. Applications without this experience will not be considered.
- We are looking for closersprofessionals who can confidently book jobs in a single call by building trust and guiding customers efficiently through our process.
- Reliability and consistent availability during scheduled work hours are absolutely essential. This role requires full focus and presence during your shift and is not compatible with concurrent responsibilities that may cause interruptionssuch as caregiving duties school-at-home oversight or other jobs.
- Applicants must reside in the United States and be legally authorized to work in the U.S. We do not hire international or contract-based workers for this role.
- Answering inbound calls and placing outbound follow-ups
- Monitoring and responding to multiple lead channels including phone text email and 3rd party vendor platforms (such as Angi or Thumbtack)
- Educating customers on our services pricing and process
- Booking jobs efficiently and assigning the right craftsmen
- Managing scheduling via ServiceTitan
- Supporting field teams with logistics and material coordination
- Using internal tools and estimating resources to assess how much time to book for a project based on the customers needs and project scope
While not required experience estimating home repair or handyman jobs is a strong plus. We sell time blocks so the ability to gauge how long common tasks take will help with accurate scheduling. We provide tools and spreadsheets to assist but a general familiarity with job scope is very helpful.
- 2 years of recent ServiceTitan experience required
- Proven background in customer service
- Experience with sales or service-based booking
- Ability to convert leads to scheduled jobs on a single call
- Exceptionally reliable and consistently available during work hours
- Highly organized able to multitask and handle stress effectively
- Comfortable with dispatch software and cloud tools
- Valid drivers license and reliable transportation (if needed)
- Familiarity with Maryland and Delaware communities and geography is a plus as it helps with scheduling quoting and crafting a more personalized experience for our customers
- A quiet dedicated home workspace that is free from interruptions during work hours
- Reliable high-speed internet and consistent power supply
- Their own computer and necessary equipment
- The ability to consistently and reliably work our business hours:
MondayFriday 8:00 AM to 12:30 PM Eastern Time
This is a customer-facing time-sensitive role. Team members must be fully present and available during their scheduled hours. The position is not suitable for those with competing daytime obligations such as caregiving schooling at home or other jobs that could interfere with reliability and responsiveness.
- Starting wage: $15$20 per hour depending on experience
This is a remote position.
The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
