Amazon Freight (AF) is Amazons external freight transportation service that enables businesses to move full-truckload (FTL) shipments using Amazons trusted carrier network. As we scale across Europe we are evolving our business operations compliance frameworks and internal partnership models to support AFs long-term growth.
We are seeking a Program Manager Strategic Initiatives to join the Amazon Freight EU team. This is a cross-functional role with exposure to billing & payments operations credit risk programs and the rapidly scaling internal partnerships charter. You will lead high-impact programs that drive financial hygiene improve customer experience and unlock long-term scalability through collaboration with internal Amazon entities. This is a unique opportunity for a builder who thrives in ambiguity enjoys owning end-to-end programs and can seamlessly shift between operational rigor and strategic thinking.
Key job responsibilities
- Lead and scale initiatives that improve how AF manages financial operations including dunning credit risk mechanisms AR optimization and interest strategies for late payments.
- Develop processes to enable cross-entity partnerships including cost allocation models SOPs risk mitigation and scalability frameworks.
- Collaborate with Product Tech Legal internal amazon entities and Finance to launch tools programs and SOPs that support both shippers and internal partners.
- Define and track program success through KPIs that align with AFs revenue write-off and bad debt goals.
- Write strategy documents and business reviews to align senior leaders stakeholders on roadmap priorities and direction
- Manage vendor relationships (e.g. debt recovery partners) and external reporting obligations with agencies where needed.
- Identify and close process gaps to reduce risk and operational load for the EU Billing & Payments team.
About the team
Amazon Freight allows both small and large businesses to use Amazon to transport palletized goods across Europe. This is an innovative technology-driven service currently growing rapidly in Europe. We are a technology powered business and we utilize Amazons expertise in technology and operations to delight our shippers. Amazon Freight utilizes Amazons best-in-class logistics and transportation operations.
Within Amazon Freight we are a team of product and program managers that develop solutions to enhance shipper experience and drive profitable growth across various ship modes.
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Bachelors degree
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Experience leading ambiguous cross-functional initiatives with measurable outcomes
- Experience leading process improvements
- Bachelors degree in finance accounting or related field
- Masters degree
- Familiarity with internal stakeholder partnership models or shared services
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