YourLiebherrCareer: Technical Advisor - Mobile and Crawler Cranes (77289)
YourLiebherrCareer: Technical Advisor - Mobile and Crawler Cranes (77289)
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Salary Not Disclosed
1 Vacancy
Job Description
The position of Technical Advisor will provide technical support for all LWE departments Liebherr Ehingen and customers as well as provide technical information for new crane deliveries. It will also be responsible for coordinating with the Technical Coordination Supervisors for the scheduling and
dispatch of workers work crews spare parts equipment or service vehicles for conveyance of materials freight or passengers or for normal installation service or emergency repairs rendered outside the place of business. The position will interact with customers to provide information in
response to inquiries about products and services and to handle and resolve complaints. *This is an in office position - LUS Newport News VA or LUS Houston TX.
Responsibilities
- Coordinate with the Technical Coordination Supervisors to schedule and dispatch workers work crews equipment or service vehicles to appropriate locations according to customer requests specifications or needs using radios or telephones.
- Provide technical information and documentation to sales Liebherr Ehingen service customers andtraining.
- Supply internal and external customers with detailed information regarding crane operations and functions.
- Read and interpret modification procedures from a technical perspective.
- Confer with customers or supervising personnel in order to address questions problems and requests for service or equipment.
- Analyzes problems and propose / implement detailed technical solutions.
- Analyze customer needs for new equipment and options and support sales in determining if they are compatible.
- Confer with customers by telephone or in person in order to provide information about products and services to take orders or cancel accounts or to obtain details of complaints.
- Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken.
- Contact customers in order to respond to inquiries or to notify them of modifications investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation
- Complete contact forms prepare change of address records and delivery address changes using computers.
- Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
- Oversees the maintenance of quality standards through visual and mechanical inspection methods
- Oversees the handling and disposing of hazardous wastes such as oil antifreeze transmission fluid auto parts cleaner and similar material.
- Promotes a safe work environment by ensuring that established safety procedures are being followed.
Competencies
- Education and Experience: Associates degree or equivalent from two-year College or technical school; or five (5) years related experience and/or training in repair and maintenance of relevant equipment; or equivalent combinationof education and experience.
- Demonstrated initiative to visualize organize manage and complete projects in individual and group settings.
- Ability to interface with all levels of staff.
- Demonstrated prior experience in providing outstanding customer service.
- Demonstrated ability to handle confidential information.
- Proficiency in PC based word processing and spreadsheets.
- Ability to multi-task while completing work in a competent and professional manner.
- Travel domestically and internationally up to 20% of the time.
- Ability to obtain and maintain a valid driver license and passport.
- Ability to work nights or weekends and perform on-call duty.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical dental and vision insurance 401K plan with company match paid vacation and personal days and competitive salary.
Referral Bonus: Tier IV
Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact Melissa Silva.
Liebherr-America Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
If you are a California resident please visit Liebherr USA Co. Privacy Statement for more information regarding how Liebherr-America Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth Liebherrs venture into the United States began in 1970. Within a couple of years the company expanded and completed its production facilities in Newport News Virginia for its product line of hydraulic was later converted into Liebherrs manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News Co. In addition to its production facility Liebherr markets a wide variety of productsand technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline Inc. Liebherr Gear Technology Inc. Liebherr Automation SystemsCo. and Liebherr USA Co. the umbrella company for 12 product segments that are positioned across the United States.
Location
Liebherr USA Co.
4100 Chestnut Avenue
23607 Newport News VA
United States (US)
Contact
Melissa Silva
Required Experience:
Unclear Seniority
Employment Type
Full-Time
